PMP won't install on Windows 10

Plex Players Desktop Players
1

Server Version#: 1.18.8.2468
Player Version#:2.44.0.1018-8f77cbb9

I’m trying to roll back to what is, for me, the last working working version of PMP. I uninstalled newer version and now get this error.

[00D0:1CA4][2020-02-29T06:51:37]i001: Burn v3.10.3.3007, Windows v10.0 (Build 18363: Service Pack 0), path: C:\Users\JOHNDO~1\AppData\Local\Temp{E644D4F3-A172-4AD5-8256-CBE1169CF612}.cr\PlexMediaPlayer-2.44.0.1018-8f77cbb9-windows-x64.exe
[00D0:1CA4][2020-02-29T06:51:37]i000: Initializing numeric variable ‘autolaunch’ to value ‘0’
[00D0:1CA4][2020-02-29T06:51:37]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFiles64Folder]Plex\Plex Media Player’
[00D0:1CA4][2020-02-29T06:51:37]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\PlexMediaPlayer.exe’
[00D0:1CA4][2020-02-29T06:51:37]i009: Command Line: ‘-burn.clean.room=G:\Transfer\PlexMediaPlayer-2.44.0.1018-8f77cbb9-windows-x64.exe -burn.filehandle.attached=740 -burn.filehandle.self=744’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘G:\Transfer\PlexMediaPlayer-2.44.0.1018-8f77cbb9-windows-x64.exe’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘G:\Transfer’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\JOHNDO~1\AppData\Local\Temp\Plex_Media_Player_20200229065137.log’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Player’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex’
[00D0:1CB4][2020-02-29T06:51:37]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[00D0:1CB4][2020-02-29T06:51:37]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.44.0.0’
[00D0:1CA4][2020-02-29T06:51:37]i100: Detect begin, 13 packages
[00D0:1CA4][2020-02-29T06:51:37]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Player’
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘PreviousInstallFolder’ evaluates to false.
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘18363’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘18363’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WinRegEditionID’ to value ‘Enterprise’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Enterprise’
[00D0:1CA4][2020-02-29T06:51:37]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1909’
[00D0:1CA4][2020-02-29T06:51:37]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[00D0:1CA4][2020-02-29T06:51:37]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x866.3.1.14’
[00D0:1CA4][2020-02-29T06:51:37]i102: Detected related bundle: {a5528cf0-c2e9-4a71-9ec8-6da53eab253d}, type: Upgrade, scope: PerMachine, version: 3.0.0.24, operation: Downgrade
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: pmp, state: Absent, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: vcredist_repair, state: Absent, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i101: Detected package: vcredist, state: Absent, cached: None
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[00D0:1CA4][2020-02-29T06:51:37]i199: Detect complete, result: 0x0
[00D0:1CB4][2020-02-29T06:51:38]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[00D0:1CB4][2020-02-29T06:51:38]e000: Error 0x80070666: Cannot install a product when a newer version is installed.

2

You need to uninstall the newer version of PMP first.

3

Thank you for the prompt reply. As I stated in the first line, I already did that.

4

I do have the Plex app installed, but that should be seperate.

5

It appears that the uninstallation was not completed. You might try https://support.microsoft.com/en-us/mats/program_install_and_uninstall to remove the remnants.

The occasional reboot of Windows might also be beneficial.

6

I ran that with the newer version installed and it claimed success. I’ve tried to again, but PMP no longer shows up on the list of programs to troubleshoot. Numerous reboots have been done.

7

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