PMS 1.16.1 is last stable release on Synology DS214play

MyFriendJack · January 30, 2020, 3:53pm

Server Version#: PlexMediaServer-1.18.5.2309-f5213a238-x86.spk
Last stable Server Version#: PlexMediaServer-1.16.1.1291-158e5b199-x86.spk
Player Version#: -

Hi,
I own a Synology ds214play. Latest DSM is running on it. When running any version of Plex, newer than 1.16.1. the PMS runns for a frew hours before it crashes sometime within 24h wihtout any interaction and I have to start it again manually on the Diskstation. I found that the version posted above is one of the last ones that run stable without crashing.

Any Idea what might have changed since then? The log doesn’t help much i’m afraid. This is everything from update to crash:

2020/01/29 20:59:30	upgrade Plex Media Server 1.16.1.1291-158e5b199 Begin start-stop-status stop
Stopping Plex ...
2020/01/29 20:59:30	upgrade Plex Media Server 1.16.1.1291-158e5b199 End start-stop-status stop ret=[0]
2020/01/29 20:59:31	upgrade Plex Media Server 1.16.1.1291-158e5b199 Begin preupgrade
2020/01/29 20:59:31	upgrade Plex Media Server 1.16.1.1291-158e5b199 End preupgrade ret=[0]
2020/01/29 20:59:31	upgrade Plex Media Server 1.16.1.1291-158e5b199 Begin preuninst
2020/01/29 20:59:31	upgrade Plex Media Server 1.16.1.1291-158e5b199 End preuninst ret=[0]
2020/01/29 20:59:31	upgrade Plex Media Server 1.16.1.1291-158e5b199 Begin /bin/rm -rf /volume1/@appstore/Plex Media Server
2020/01/29 20:59:32	upgrade Plex Media Server 1.16.1.1291-158e5b199 End /bin/rm -rf /volume1/@appstore/Plex Media Server ret=[0]
2020/01/29 20:59:32	upgrade Plex Media Server 1.16.1.1291-158e5b199 Begin postuninst
2020/01/29 20:59:32	upgrade Plex Media Server 1.16.1.1291-158e5b199 End postuninst ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin preinst
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End preinst ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/mv -f /volume1/@tmp/pkginstall/package /volume1/@appstore/Plex Media Server
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/mv -f /volume1/@tmp/pkginstall/package /volume1/@appstore/Plex Media Server ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/mkdir -p /var/packages/Plex Media Server
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/mkdir -p /var/packages/Plex Media Server ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/mv -f /volume1/@tmp/pkginstall/INFO /var/packages/Plex Media Server/INFO
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/mv -f /volume1/@tmp/pkginstall/INFO /var/packages/Plex Media Server/INFO ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/rm -rf /var/packages/Plex Media Server/scripts
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/rm -rf /var/packages/Plex Media Server/scripts ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/mv -f /volume1/@tmp/pkginstall/scripts /var/packages/Plex Media Server/scripts
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/mv -f /volume1/@tmp/pkginstall/scripts /var/packages/Plex Media Server/scripts ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/rm -rf /var/packages/Plex Media Server/conf
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/rm -rf /var/packages/Plex Media Server/conf ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/mv -f /volume1/@tmp/pkginstall/conf /var/packages/Plex Media Server/conf
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/mv -f /volume1/@tmp/pkginstall/conf /var/packages/Plex Media Server/conf ret=[0]
2020/01/29 20:59:33	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin postinst
Securing existing Plex user
Found existing Plex share
Plex share located at /volume1/Plex
SYNOSHARE data dump:
	 Name .......[Plex]
	 Comment ....[Plex Media Library]
	 Path .......[/volume1/Plex]
	 Deny list ..[]
	 RW list ....[]
	 RO list ....[]
	 fType ......[2]
	 fBrowseable [yes]
	 FTPPrivilege[7]
	 Status .....[0x1880]
	 WinShare .....[yes]
	 ACL ..........[yes]
	 Skip smb perm.[yes]
	 Permit .......[yes]
	 RecycleBin....[no]
	 RecycleBinAdminOnly....[no]
	 HideUnreadable ........[no]
	 Snapshot browsing .....[no]
SYNOSHARE ACL Perm List:
	 Name ............[Plex]
	 ACL RO List .....[]
	 ACL RW List .....[plex,admin]
	 ACL NA List .....[]
	 ACL Custom List .[]
ACL version: 1 
Archive: has_ACL,is_support_ACL 
Owner: [root(user)] 
--------------------- 
	 [0] user::allow:rwxpdDaARWc--:fd--  (level:0)
	 [1] user:plex:allow:rwxpdDaARWcCo:fd--  (level:0)
	 [2] user:plex:allow:rwxpdDaARWc--:fd--  (level:0)
	 [3] user::allow:rwxpdDaARWcCo:fd--  (level:0)
	 [4] user:admin:allow:rwxpdDaARWc--:fd--  (level:0)
Group Name: [video]
Group Type: [AUTH_LOCAL]
Group ID:   [65538]
Group Members: 
0:[plex]
Saving current Plex share location to 'plex_library_path'
2020/01/29 20:59:40	upgrade Plex Media Server 1.18.5.2309-f5213a238 End postinst ret=[0]
2020/01/29 20:59:40	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin postupgrade
2020/01/29 20:59:40	upgrade Plex Media Server 1.18.5.2309-f5213a238 End postupgrade ret=[0]
2020/01/29 20:59:46	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin start-stop-status start
Starting Plex ...
2020/01/29 20:59:53	upgrade Plex Media Server 1.18.5.2309-f5213a238 End start-stop-status start ret=[0]
2020/01/29 20:59:53	upgrade Plex Media Server 1.18.5.2309-f5213a238 Begin /bin/rm -rf /volume1/@tmp/pkginstall
2020/01/29 20:59:53	upgrade Plex Media Server 1.18.5.2309-f5213a238 End /bin/rm -rf /volume1/@tmp/pkginstall ret=[0]

ChuckPa · January 30, 2020, 4:39pm

The info you show comes from the Synology log. It doesn’t help because program logs and runtime logs are kept in different places. I don’t burden the Syno log space (too small).

The logs needed are the Plex logs which are in the Plex share.

The easiest way to obtain them after it stops on you:

WIth it restarted
Settings - Server - Troubleshooting (left pane) - Download Logs.
Attach the ZIP file it gives you here and I’ll look at it.

MyFriendJack · January 31, 2020, 8:05am

As expected, it crashed again last night.

I’ve restarted the PMS this morning at 09:02 to download the logs through the UI… those entries can be ignored.

Thank you for your help.

ChuckPa · January 31, 2020, 5:15pm

@MyFriendJack

Would you mind uploading here ? I don’t particularly care to be tracked by yet another site.

MyFriendJack · January 31, 2020, 7:43pm

Plex Media Server Logs_2020-01-31_09-03-54.zip (217.6 KB)

@ChuckPa sorry - didn’t see that option before

cos003_163_com · February 1, 2020, 10:15pm

We are the same problem. Without operation, without playback, crash/freeize in 24hours.

ChuckPa · February 2, 2020, 1:09am

Jack,
Sorry I didn’t see this until just now.

Is your server on Wifi?
Also, is there any particular reason you have multiple IPv6 addresses assigned to eth0 ?

The networking up & down is driving it nuts. The datalink (either SSID WiFi or wire) is failing / lose / something.

Jan 31, 2020 02:45:44.952 [0xafa1eb40] DEBUG - HTTP 200 response from GET https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Jan 31, 2020 02:45:44.968 [0xafa1eb40] DEBUG - MyPlex: updating with 10 access tokens
Jan 31, 2020 02:45:44.969 [0xac0e9b40] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jan 31, 2020 02:45:45.518 [0xac0e9b40] DEBUG - HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jan 31, 2020 02:46:17.512 [0xb2d11b40] DEBUG - EventSource: Failure in IdleTimeout (0 - Success).
Jan 31, 2020 02:46:17.554 [0xb2d11b40] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Jan 31, 2020 02:46:17.554 [0xb2d11b40] ERROR - EventSource: Retrying in 15 seconds.
Jan 31, 2020 02:46:26.611 [0xb34b0b40] DEBUG - NetworkInterface: received Netlink message len=60, type=RTM_GETADDR, flags=0x0
Jan 31, 2020 02:46:26.611 [0xb34b0b40] DEBUG - NetworkInterface: Netlink address message family=2, index=11, flags=0x80
Jan 31, 2020 02:46:26.611 [0xb34b0b40] DEBUG - Network change.
Jan 31, 2020 02:46:26.611 [0xb34b0b40] DEBUG - NetworkInterface: Notified of network changed (force=0)
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG - Detected primary interface: 0.0.0.0
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG - Network interfaces:
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG -  * 2 eth0 (192.168.178.26) (loopback: 0)
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG -  * 1 lo (::1) (loopback: 1)
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG -  * 2 eth0 (2001:16b8:3f9b:4f00:211:32ff:fe37:40e4) (loopback: 0)
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG -  * 2 eth0 (fd00::211:32ff:fe37:40e4) (loopback: 0)
Jan 31, 2020 02:46:26.657 [0xb34b0b40] DEBUG -  * 2 eth0 (2001:16b8:3f50:7600:211:32ff:fe37:40e4) (loopback: 0)
Jan 31, 2020 02:46:26.658 [0xb34b0b40] DEBUG -  * 2 eth0 (fe80::211:32ff:fe37:40e4%eth0) (loopback: 0)
Jan 31, 2020 02:46:26.679 [0xb34b0b40] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Jan 31, 2020 02:46:26.679 [0xb34b0b40] DEBUG - NetworkService: Dispatch network change after two second delay.
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Dispatch network change after two second delay.
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Dispatch network change after two second delay.
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Dispatch network change after two second delay.
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Dispatch network change after two second delay.
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Jan 31, 2020 02:46:26.680 [0xb34b0b40] DEBUG - NetworkService: Dispatch network change after two second delay.

While you have your fingers in it, if you don’t need IPv6, turn it off. It will only complicate things ( Control Panel - Network - eth0 )

MyFriendJack · February 2, 2020, 11:48am

I’m using a wired connecton (no wifi supported in DS214play) but am also running a vpn conneciton. That might cause multiple IPv6 adresses?

I’ve disabled IPv6 now and PMS did not crash last night. I’ll keep an eye on it.

I’ve checked my routers logs and it seems the crash occurs every time my internet provider disconnects me to assign a new ip address.

My Router is only accessible through local LAN. Will it be a problem if connected directly to the internet without IPv6 in the future?

Also, it would be interesting to see what the devs have changed since 1.16.1 related to networking that is now causing it to crash.

ChuckPa · February 2, 2020, 1:44pm

Plex only needs IPv4. It’s actually much better without it.

They started adding IPv6 support in the HTTP server but it’s not complete.

MyFriendJack · February 7, 2020, 8:30pm

I thought the issue was solved. Unfortunately, Plex now crashed again. I turned logs back on and am now waiting on the next crash. I’ll post them here as soon as that happened… crashes seem to have become much more rare now.

ChuckPa · February 7, 2020, 8:43pm

Thanks!

MyFriendJack · February 17, 2020, 6:20pm

It hasn’t crashed for 10 days now. So maybe it was just bad luck. @ChuckPa thanks for taking a look at my logs. Disabling IPv6 seems to have solved the issues.

system · May 17, 2020, 6:20pm

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

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