PMS 1.17.0.1709 Breaking DVR on Windows

Plex Media Server Desktops & Laptops
1

Server Version#: 1.17.0.1709
Player Version#: Any

PMS version 1.17.0.1709 appears to be breaking DVR on Windows. Updated two servers yesterday, and all scheduled recordings scheduled for last night failed, with output files showing as having 0 byte sizes. Recording a show manually causes the recording to stop within 2-3 minutes.

This is repeatable on two separate Windows installations:

  • Windows Server 2016 Essentials running bare metal on HP ProLiant Gen 10 server
  • Windows 8.1 Pro running in Hyper-V

Both PCs are fully patched and up to date.

Tuners are HDHomeRun Prime and Connect, verified working (can watch live TV over the network in the HDHR app on Windows). Using latest HDHR software for Windows from Silicon Dust.

I had to restore the VM from a backup and manually uninstall / reinstall Plex on the bare metal system in order to get back to 1.16.6.1592 where recordings are working again.

Please advise.

2

Thanks for the update, similar system/tuners to you so I’m holding off upgrading. I was following the issues in the beta testing thread of this one and there were many, so I was flabbergasted they actually released it.

3

Can you post PMS logs? This seems to be working fine with a Connect for me, but logs might tell more.

4

I can report that my Windows DVR is working since updating to 1.17.0.1709 last night.

Win 10 Pro (1809) 16GB RAM
home built PC - AsRock Z370 Pro4 motherboard
HDHomerun Prime - (2) 3 tuner boxes - firmware ver 20190417

5

Hi Mike, thank you for the reply. I can do this with a bit of work–I have already rolled back both systems, but I can roll one forward to capture logs of the issue. However, I’ve not posted logs here before. Can you explain the best way to do that, and how to identify the correct log to post?

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https://support.plex.tv/articles/200250417-plex-media-server-log-files/

1 Like
7

Okay, I have rolled forward one of the machines. To make sure we actually captured relevant info, I attempted to manually record a couple of shows this morning: both recordings ended within a minute of starting, and just as before, and resulted in .ts output files having 0 byte size.

I’ve uploaded the logs that I downloaded following these attempts. Hopefully this will tell you something. Let me know if there is anything else I can do.

Plex Media Server Logs_2019-09-26_06-01-24.zip (3.8 MB)

8

I did find this on my own, but thank you nonetheless. :slight_smile:

1 Like
9

my recordings are 0 size now too. This tv stuff is a nightmare now. Why did u have to screw it up this bad? Never had any issues before the switch.

10

Having the same problem. Mine’s on an NVIDIA shield but with similar (transcoder) errors. It was running great for the last 2 weeks recording everything I threw at it. I scanned the change log and didn’t see much of a risk, but I’m really disappointed now.

Here’s yours:
Sep 26, 2019 05:56:54.947 [3952] ERROR - [Transcoder] [mpegts @ 01523f00] sample rate not set
Sep 26, 2019 05:56:54.947 [5016] ERROR - [Transcoder] Could not write header for output file #0 (incorrect codec parameters ?): Invalid argument
Sep 26, 2019 05:56:54.964 [3212] ERROR - [Transcoder]

Here’s mine:
Sep 28, 2019 19:45:25.130 [10923] ERROR - [Transcoder] [mpegts @ 0x2596ce7800] sample rate not set
Sep 28, 2019 19:45:25.134 [10816] ERROR - [Transcoder] Could not write header for output file #0 (incorrect codec parameters ?): Invalid argument
Sep 28, 2019 19:45:25.137 [10767] ERROR - [Transcoder]

1 Like
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@mikec_pt: Hi Mike, checking in to see if the logs were helpful?

12

Have you tried updating to Version 1.17.0.1841?

13

Sorry for the long reply it seems to be complaining due to a transcoder error, but I can’t repo, even with one of those tuners and same codecs.

Can you try to update to the latest version first (I mean 1.18.0) as there were some more Transcoder/HWT fixes?

Also please be sure that those dvrs have the firmware up to date too, though I don’t think that would be the issue, its just odd that I can’t repo.

14

Thanks for the update Mike. FYI, I am leaving town for a couple of weeks, so I can’t work on this for a bit. When I get back I’ll try to update again and see where things stand. I’ll report back here.

1 Like
15

I have an update on this. I installed 1.18.0.1944 and now both Live TV and DVR seems to be working. Not sure what changed, but for now, all looks good.

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