Yesterday I posted a question but no one replied at all so i’m not sure being a plex pass member actually gets you any support so i thought i’d just ask again. 2 days ago my PMS just stopped working no rhyme or reason really it’s been running for months without rebooting or anything. 1st thing i noticed was when i launch PMS it immediately just shuts down this would be version 1.3.4.3285 (as upgrading to 1.4.3.3433 broke my plex for tivo. So next step uninstall and reinstall, no problems doing that but PMS still would not launch. Next I upgraded to 1.4.4.3495 and bingo PMS launched just fine however i found myself still unable to play media on my plex for tivo app. Next I uninstalled again and went back to an older version however the same issue PMS would not launch. So at this junction I cannot install an older version as it simply will not launch so I’m back to 1.4.4.3495 and i still cannot play media. So a thought came to mind what happens if i try to optimize something and wouldn’t you know it anything i optimize will play just fine but if it’s not optimized it just will not play on my tivo. From what I understand 1.4.4.3495 was suppose to fix this issue however it has not fixed it for me so please release a fix so i can use my PMS again, thanks.
Can you reference where this was previously reported and supposed to be fixed in this release?
Thanks. I’ve reached out to the dev team and am awaiting feedback from them.
I’ve chatted with the team.
They need:
- TiVo model and system software version
- PMS version and platform (NAS? Which NAS + NAS system software?)
- Logs and XML Media Information, this is a good place to read: https://forums.plex.tv/discussion/195773/troubles-read-here-to-learn-how-to-provide-great-logs/
- What exactly “still unable to play tv shows” means? It could definitely mean the 3 dots problem explained here: https://forums.plex.tv/discussion/258809/tivo-roamio-issue but can’t tell yet.
What we need to determine is whether
a) a new issue or b) others piling on (overloading) and not being as clear as possible https://forums.plex.tv/discussion/258809/tivo-roamio-issue/p3