First it started just as intermittent issues, now every time I ask play any media on my Roku streaming stick, it crashes the entire PMS on Windows 10 Pro. It’s dedicated as a Plex server and I don’t understand why the crashing has become completely unplayable after many hours of viewing any/all content.
Series of events:
- Plex Player App and library is fully available and searchable on the Roku
- I select any playable media in the library to play on the Roku
- The media background and winding widget appears with no % processing, it just spins
- On the Windows 10 Pro box, the PMS crashes and goes offline
- I have to manually restart the PMS on the Windows 10 box to share media for all devices
These series of events happened too many times I guess where the PMS would not play for any device, even local on the Windows 10 device itself when at one time it was only happening to the Roku Streaming Stick.
Update - I decided to completely reinstall Plex on the sever because the crashes had totally corrupted the server and I wasn’t able to play media on any player. I’ve isolated this down to this specific Roku as I also have a Roku Ultra and that seems to be playing media OK, not great but OK. This is all recent issues as I’ve never experienced this level of crashing between my Roku devices and Plex where a full reinstall was my only remedy. Reinstall solved access to every other device except the Roku Streaming Stick. The device can stream all other online media (Netflix, Prime, HBOMax, etc.) without issue. Only Plex seems to be the problem.
2 sets of logs: 1 pre-reinstall and 1 post re-install.
Device Info:
Roku Model 3810X (Streaming Stick +)
Plex Media Server (dedicated)
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 @ 3.70GHz 27 °C
Coffee Lake 14nm Technology
RAM
32.0GB Dual-Channel Unknown @ 1069MHz (15-15-15-36)
Server Version#: 1.21.1.3830
Player Version#: 6.7.4.6764-abf6bf3df-Plex
Update Jan 2, 2021:
Attempted a play on the Roku Streaming Stick this time also checked Windows App Logs on Event Viewer. This error pops up repeatedly:
- System
|||- Provider
| [ Name ] Application Error |
|---|
|||- EventID 1000
| [ Qualifiers ] 0 |
|---|
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x80000000000000
|||- TimeCreated
| [ SystemTime ] 2021-01-02T16:55:20.4859844Z |
|---|
EventRecordID 13552
Correlation
|||- Execution
[ ProcessID ] 0
| [ ThreadID ] 0 |
|---|
Channel Application
Computer MEDIASERVER
Security
- EventData
Plex Transcoder.exe
0.0.0.0
00000000
unknown
0.0.0.0
00000000
c0000005
0000201a
2fbc
01d6e1280ddce61c
C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe
unknown
5a5e5b99-8e3a-4630-a2ee-8fbd59e8eaf5
(File removed)(File removed)
