PMS crashes every night during maintenance?

Looks like it fails during analyse of recorded TV-Shows, AFAICT

When said, you are running v1.16.2.1321-ad17d5f9e

I lot went into DVR and transcoder lately, so suggest you for a start upgrade to latest

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I’ll give it a shot and see if that stops it, fingers cossed. It’s almost getting to every 24 hours like 1488:( if I do an uninstall but don’t go under the update folder to install the server and just get a fresh download from the website would that affect my data? Thank you!!

Just updated to 1554.

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@dane22 I truly appreciate your help! Upgrading to the new server and also wiping the DVR folder has fixed the problem. Thank you!!

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@dane22 talked too soon. crashed again, logs attached and any input is appreciated:)Plex Media Server Logs_2019-09-07_15-46-08.zip (9.1 MB)

Also Plex Media Server is using 18% to 25% of my cpu after upgrading to Version 1.16.5.1554. I started a different topic for that but maybe that’s whats causing the crash now :man_shrugging:

Cried out for help here, so if lucky, somebody will join this thread soon

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Related or not but found a couple hundred errors in the media scanner analysis logs. All reported errors start around at 3am.
Particularly with the content in T:\Christmas\CHRISTMAS.MOViE.PACK\

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Hi

Managed to locate all 3 crash dumps for the logs you provided for the crashes at
22 august @ 20:03 with PMS version 1.16.5.1488
3 Sep @ 10:21 with PMS version 1.16.2.1321
7 Sep @ 15:43 with PMS version v1.16.5.1554

The crashes on the 22nd August and 7th September are identical and appear to be whilst completing a DVR recording - not sure if it was ones that were being watched at same time.
Appears to be a timing bug - there has only been crashes from 73 users

The crash on the 3rd September was different but also DVR related

I am referring both crashes to the development team

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Actually - it might have been end of live tv session

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could you find out what Plex device/client app and version was being used for Live TV from remote user Hector starting to watch channel 741 at 15:33 on 7 Sep (remote IP was 47.198.xxx.xxx)

(there was a timeout of the session at 15:43 with last request from the client app at 15:40 )

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I appreciate everyone’s reply! Just added a ton of my Christmas movies to my server for the upcoming holidays…I know a little too early lol. Hector uses a Roku and also a fire stick. But I’ll find out from him tomorrow which device he was using. Also as a temporary Band-Aid I put an app called restart on Crash which will start the Plex server right back up as soon as it crashes. Thank you!

@sa2000 nevermind I woke him up:) He was using a firestick.

Thank you. So it was the Android Plex App on Amazon Fire TV.
I have now referred the 22nd August and 7th September crashes to the development team. I am not bothering with the 3rd September as it was on an older version of Plex Media Server and for that crash I can only see reports from your server plus 3 other users.

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Thank you I appreciate your help! Do you think if I temporarily remove my DVR schedule recordings that would fix the crashes? Also that’s the only firestick I have so I’m just going to get another Roku for that TV:)

I believe it was live tv for the remote user on the firestick and not a scheduled recording. It may be to do with how the Plex for Android app on the Amazon Fire was interacting with Plex Media Server. I cannot say at this stage

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Okay appreciate the info. Thank you!!

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