Server Version#: v.1.41.8.9834-071366d65
Player Version#: Web
Hi all, I’ve spent way too much time trying to figure out what’s wrong with this. The short version is that everything was working fine. It asked to update my sever, so I did. Now it doesn’t work on my PC. It’s a decently beefy machine (AMD CPU and an AMD 6950 GPU), but everything WAS fine for years, it seems. Now, the tray icon goes away almost immediately and I can’t access any of my sever settings unless I roll it back to a older update (this happened a few months ago and I let it be because I figured it would resolve itself in a future update, but now I can’t stream to my phone, and the issue persists).
I have uninstalled, uninstalled using REVO for a complete uninstall, reinstalled the newest stable release, reinstalled the beta release, pretty much everything I can think of. I’ve even tried the MS store version.
I can post logs, but I can’t change the settings for debug logging because the sever just doesn’t work anymore.
There are some spurious reports that the registry entry for the custom data directory gets cleared after the latest PMS update. Is that what happened here perhaps?
I never heard about that before. Link?
I’d think that this is rather the logical side effect of using an Uninstaller tool (which you should avoid with Plex).
Although I did already point BigWheel to this same post, and he posted there already. Not sure if anything came from it. It’s only a spurious comment after all so maybe there’s nothing to it.
But I feel like there are a lot of “my libraries disappeared” after the update. Maybe it is some truth to it? I even have a (tech savvy) friend with his own server and all his shared users was removed after the update and he had to set his libraries up again. He was super confused why it happened.
I’d say most of these statements are made by rather un-technical users, who used the new mobile app and were greeted by an empty Home screen (after the update of the client app, not the server).
To address that and a few others: At first, I didn’t clean out everything, and I didn’t do anything out of the ordinary (from a non-techy side of things). Plex said the sever needed an update, and it was out of date enough that my app said it’s now incompatible, so I updated it through the web client I use on my sever machine (which is my gaming PC).
After the update, everything falls apart and I can’t access any of it. It was at that point I tried several rounds of uninstalls and reinstalls with no success. I tried deleting some of the data (after making backups), thinking that it might be a corrupted library file or something, and that didn’t work. I don’t even really care if I have to re-do those, because while mildly annoying, I don’t have THAT much stuff that and it’s a small price to pay for it just to work.
I did the Revo uninstall yesterday to see if that might help, then came to the forums when it didn’t.
To test it, I re-installed PMS 1.4.0.7998 and everything works (the sever starts, everything as it was before the update), but that is basically a file from a year ago. Nothing newer that I have seems to work.
If after doing the above you miss the web app starting after a computer reboot, or the server is not automatically starting:
start Plex server manually using the regular Windows Start menu
then right-click on the Plex icon in the Windows task tray and enable start at bootup again.
Talking through the process to make sure I did it right:
Downloaded the .BAT file and had it in the PMS folder. Ran it, CMD came up and went through the process and completed, automatically closing. Uninstalled using the Add/Remove program native to Windows, rebooted, downloaded the current public version and restarted.
Tray icon goes away almost immediately upon completion where it asks to launch PMS and it won’t run at all again.
If it still fails, navigate to the Plex Data Folder, zip/compress the Logs folder and upload to the thread. Maybe the log files will show what is happening.
Look in Plex Media Server.log and rollovers, .1.log to .5.log.
In four of the six files, the crash immediately after it finds the GPU. In the other two, Plex crashes about 1/2 a second later.
This does not necessarily point to the GPU, but make sure the AMD drivers are up to date. If you update the drivers, then reboot the PC and see if that helps.
Have you tried a more recent public release such as 1.41.6.9685?
If possible, it would help to find out with which release the problem started.
It’s been so long since I’ve had the new GPU, it wasn’t on my radar that it might be the old one screwing things up, but I went through the process of using DDU and it worked on startup without any issue.
Thank you everyone! You all have been super helpful!
