PMS keeps crashing on Windows since last update August 31

Hi @anon18523487

See below last full logs. I hope they are fine (470Kb now, 16MB last time…)

Plex Media Server Logs_2022-09-07_22-10-15.zip (474.3 KB)

I also tried to install PMS on a VM on the same machine. Looks fine. So this may be Windows or Plex, but this is not hardware (very hot summer).

I do see a pattern that this seems to end while PMS is trying to convert some information from your database. It could be running into some bad (but not corrupt) data. Can you PM me your zipped database file so I can check it?

Not Sure if related, but my PMS has been crashing completely.

Some of the last lines before crash from log on 2 occasions:

Sep 09, 2022 14:37:59.015 [21996] DEBUG - Extras: Checked extra ‘The Divergent Series: Allegiant: LA Strada Per Il Futuro (Italian)’ and found matched: 1 Media matched: 1
Sep 09, 2022 14:37:59.016 [21996] DEBUG - Loading information from media bundle for part ID 64383 from “C:\Users\ameel\AppData\Local\Plex Media Server\Media\localhost\5\41fec3214516ce8a92985f4af565359e8c464c1.bundle\Contents\Plex Movie”
Sep 09, 2022 14:37:59.018 [21996] DEBUG - Loading information from media bundle for part ID 173058 from “C:\Users\ameel\AppData\Local\Plex Media Server\Media\localhost\5\c75e6005f33a7c6b62482b853e0ba70e597be4a.bundle\Contents\Plex Movie”
Sep 09, 2022 14:37:59.018 [21996] DEBUG - Loaded metadata for Allegiant (ID 7724) in 262ms
Sep 09, 2022 14:37:59.018 [21996] DEBUG - Doing expensive tags write for ‘Allegiant’ because something changed.
Sep 09, 2022 14:37:59.111 [21996] ERROR - SQLITE3:0x5bb30e4e, 267, statement aborts at 87: [update tags set parent_id=:tags_parent_id,metadata_item_id=:tags_metadata_item_id,tag=:tags_tag,key=:tags_key,tag_type=:tags_tag_type,tag_value=:tags_tag_value,user_thumb_url=:tags_use

Last time I turned on PMS:
Sep 10, 2022 03:24:22.239 [7600] DEBUG - Butler: refreshing metadata for 100 movies because they haven’t been refreshed in the past month
Sep 10, 2022 03:24:22.240 [7600] DEBUG - Activity: registered new sub-activity 9aa21cbb-4f27-41ab-942f-c2d2ecb72f28 - “DeepMediaAnalysis” parent: ad6e0abf-bd82-4bab-9703-317d51a20946 overall progress: 99.4% (154/155)
Sep 10, 2022 03:24:22.240 [7600] DEBUG - Activity: updated activity ad6e0abf-bd82-4bab-9703-317d51a20946 - completed 99.4% - Butler tasks
Sep 10, 2022 03:24:22.242 [7600] DEBUG - Butler: Scheduling deep analysis for: FC2-PPV-2522099: First shot! !! [Uncensored] Creampie twice to a gorgeous active beauty college student Gcup beauty with high pride! !! (Feature film)
Sep 10, 2022 03:24:22.242 [7600] DEBUG - [JobRunner] Job running: set “FFMPEG_EXTERNAL_LIBS=\\?\C:\Users\ameel\AppData\Local\Plex\ Media\ Server\Codecs\c4efa15-4365-windows-x86\” & set “X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxx” & “C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe” --analyze-deeply --item 80720 --log-file-suffix " Deep Analysis"
Sep 10, 2022 03:24:22.247 [7600] DEBUG - [JobRunner] Jobs: Starting child process with pid 15340
Sep 10, 2022 03:26:36.796 [3688] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe’ exit code for process 15340 is 0 (success)
Sep 10, 2022 03:26:36.799 [7600] DEBUG - Activity: ended sub-activity 9aa21cbb-4f27-41ab-942f-c2d2ecb72f28 parent: ad6e0abf-bd82-4bab-9703-317d51a20946 overall progress: 100.0% (155/155)
Sep 10, 2022 03:26:36.799 [7600] DEBUG - Activity: updated activity ad6e0abf-bd82-4bab-9703-317d51a20946 - completed 100.0% - Butler tasks
Sep 10, 2022 03:26:36.799 [7600] DEBUG - Activity: registered new sub-activity f7acfb8d-4d8c-4caf-911a-91d419f02881 - “RefreshPeriodicMetadata” parent: ad6e0abf-bd82-4bab-9703-317d51a20946 overall progress: 99.4% (155/156)
Sep 10, 2022 03:26:36.799 [7600] DEBUG - Activity: updated activity ad6e0abf-bd82-4bab-9703-317d51a20946 - completed 99.4% - Butler tasks
Sep 10, 2022 03:26:36.805 [7600] DEBUG - Activity: registered new activity a06e5de9-cb4c-4a29-9ac6-47b277a61c80 - “Updating Metadata”
Sep 10, 2022 03:26:37.523 [7600] DEBUG - [JobRunner] Job running: set “FFMPEG_EXTERNAL_LIBS=\\?\C:\Users\ameel\AppData\Local\Plex\ Media\ Server\Codecs\c4efa15-4365-windows-x86\” & set “X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxx” & “C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe” --match --type 2 --log-file-suffix " Matcher" --item 1248
Sep 10, 2022 03:26:37.529 [7600] DEBUG - [JobRunner] Jobs: Starting child process with pid 8100
Sep 10, 2022 03:26:38.564 [7600] DEBUG - Killing job.
Sep 10, 2022 03:26:38.571 [3688] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe’ exit code for process 8100 is 0 (success)
Sep 10, 2022 03:26:38.603 [7600] DEBUG - Loaded metadata for Season 1 (ID 1248) in 32ms
Sep 10, 2022 03:26:38.616 [7600] DEBUG - Done with metadata update for 1248
Sep 10, 2022 03:26:38.708 [7600] DEBUG - Loaded metadata for An Unprecedented Neuroscientific Mystery Activates!! Eccentric Neuroscientist vs. Serial Demonic Terrorist!! Teleportation by Brain Usage!? (ID 1249) in 89ms
Sep 10, 2022 03:26:38.708 [7600] DEBUG - Doing expensive tags write for ‘An Unprecedented Neuroscientific Mystery Activates!! Eccentric Neuroscientist vs. Serial Demonic Terrorist!! Teleportation by Brain Usage!?’ because something changed.
Sep 10, 2022 03:26:38.880 [7600] ERROR - SQLITE3:0xdb0b5965, 267, statement aborts at 87: [update tags set parent_id=:tags_parent_id,metadata_item_id=:tags_metadata_item_id,tag=:tags_tag,key=:tags_key,tag_type=:tags_tag_type,tag_value=:tags_tag_value,user_thumb_url=:tags_use

I have already attempted to repair database following documented instructions, but there does not seem to be any database issues.

As a lifetime plexpass user, it is disappointing that I can’t run PMS. Looking for any ideas/support/fixes.

cheers

My server crashes EVERY time “Clean Bundles” is run. It only started happening on the recent server release for Windows.

[13144] DEBUG - Activity: updated activity 1028087c-0788-47dd-a3fb-55faf9ee360f - completed 0.0% - Cleaning bundles

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