Server Version#: 1.32.4.7195
Player Version#: 4.108.0
Rocky Linux PC x86_64 - build: linux-x86_64 redhat - GMT 02:00
Linux version: 8.8 (Green Obsidian), language: en-US
Processor: 24-core Intel(R) Xeon(R) CPU E5-2678 v3 @ 2.50GHz
Since a few days, my PMS is not working anymore. I had watched a movie the other night and when the next day I tried browsing my data, it could not connect to PMS.
I tried several things:
downgrading to older version
optimizing DB through Plex SQLite
restarting my server,
checked permissions
All of the above did not help.
The symptoms are, that I can get PMS service to start after a reboot and I can access my server settings etc. But as soon as I try to browse a library, all the thumbnails stay blank and I cannot browe any media info or playback anything. And when I have tried to playback something, it looks like PMS is crashing. Cause then I cannot access server settings anymore either.
I have been using Plex since day 1, but never experienced anything like this before.
You deleted the previous server instance and created a new one.
( I can see that on Plex.tv in your account )
It looks like, from the small log file you provided, (the ZIP file is better to share)
that you forgot to force restart the Web browser (Control + F5) …
It’s still looking for the old server & certificate.
Jun 27, 2023 15:09:12.062 [140179069651768] DEBUG - Request: [192.168.1.1:49838 (Subnet)] GET /media/providers (12 live) #213 GZIP Signed-in Token (BeAtS) (Firefox) / Accept => application/json / Accept-Encoding => gzip, deflate / Accept-Language => en / Connection => keep-alive / Host => 84.192.91.106:32400 / Origin => http://localhost:32400 / Referer => http://localhost:32400/ / User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/114.0 / X-Plex-Client-Identifier => vll39dymod33q0muxvlzdava / X-Plex-Device => Windows / X-Plex-Device-Name => Firefox / X-Plex-Device-Screen-Resolution => 1920x947,1920x1080 / X-Plex-Features => external-media,indirect-media,hub-style-list / X-Plex-Language => en / X-Plex-Model => bundled / X-Plex-Platform => Firefox / X-Plex-Platform-Version => 114.0 / X-Plex-Product => Plex Web / X-Plex-Session-Id => 8181f315-32fe-4234-8637-c7c12add26c8 / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 4.108.0
Jun 27, 2023 15:09:12.064 [140179069651768] VERBOSE - It took 0.0 sec to serialize a list with 1 elements.
Jun 27, 2023 15:09:12.065 [140179124706104] DEBUG - Completed: [192.168.1.1:49838] 200 GET /media/providers (12 live) #213 GZIP 3ms 5460 bytes (pipelined: 9)
Jun 27, 2023 15:09:12.070 [140179126815544] DEBUG - CERT: incomplete TLS handshake from 192.168.1.1:49896: sslv3 alert bad certificate (SSL routines)
Jun 27, 2023 15:09:12.028 [140179124706104] WARN - [CERT] TLS connection from 192.168.1.187:49893 came in with unrecognized plex.direct SNI name ‘192-168-1-60.0be32a09665b47ae8f0cb1dbb7e08729.plex.direct’; using installed plex.direct cert
Ye, the new server was created by accident because the .xml was not mounted yet when i accessed the loopback address.
I removed the newly created again and then restarted the server with the original preferences.xml. But behavious is the same.
I just tried what you described in another topic:
stop pms
delete preferences.xml
delete cert file in cache
delete browser cookies etc
start pms
open loopback and configure server, it detected the configured libraries.
Issue remains the same, as soon as I try to open any library or content, it just hangs, not thumbnails are displayed and after that I cannot access server settings anymore.
@ChuckPa I had it opened via http://127.0.0.1:32400/web
I keep seeing these cert errors… Box was freshly rebooted, first login to plex, straight to console and this is what I see.
But I open it in a Private browser each time… I had even deleted the cookies before etc.
The strange thing is, that as soon as I try to open/list a library. The server hangs, and then I cannot enter settings anymore either.
A while later, settings can be accessed again until I try to browse a library again…
I had IPv6 support disabled already, the ::1 requests go away, but does not change the behaviour that the PMS is crashing/freezing.
FYI, this configuration had been working without issues for almost 2 years. Nothing changed on the server nor on PMS, but it stopped working overnight.
Automatic Check,Repair,Index started.
Checking the PMS databases
Check complete. PMS main database is OK.
Check complete. PMS blobs database is OK.
Exporting current databases using timestamp: 2023-06-29_00.08.09
Exporting Main DB
Exporting Blobs DB
Successfully exported the main and blobs databases. Proceeding to import into new databases.
Importing Main DB.
Importing Blobs DB.
Successfully imported databases.
Verifying databases integrity after importing.
Verification complete. PMS main database is OK.
Verification complete. PMS blobs database is OK.
Saving current databases with '-BACKUP-2023-06-29_00.08.09'
Making repaired databases active
Repair complete. Please check your library settings and contents for completeness.
Recommend: Scan Files and Refresh all metadata for each library section.
Backing up of databases
Backup current databases with '-BACKUP-2023-06-29_00.10.39' timestamp.
Reindexing main database
Reindexing main database successful.
Reindexing blobs database
Reindexing blobs database successful.
Reindex complete.
Automatic Check, Repair/optimize, & Index successful.
Enter command # -or- command name (4 char min) : 7
Starting PMS.
Started PMS
Jun 29, 2023 00:57:14.944 [0x7f07f6284b38] DEBUG - [HCl#d] HTTP requesting GET https://v4.plex.tv/pms/:/ip
Jun 29, 2023 00:57:14.945 [0x7f07fd0400d0] DEBUG - Detected primary interface: 192.168.1.60
Jun 29, 2023 00:57:14.945 [0x7f07fd0400d0] DEBUG - Network interfaces:
Jun 29, 2023 00:57:14.945 [0x7f07fd0400d0] DEBUG - * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Jun 29, 2023 00:57:14.945 [0x7f07fd0400d0] DEBUG - * 3 eno2 (192.168.0.167) (AC-1F-6B-BC-32-77) (loopback: 0)
Jun 29, 2023 00:57:14.945 [0x7f07fd0400d0] DEBUG - * 4 br0 (192.168.1.60) (AC-1F-6B-BC-32-76) (loopback: 0)
Jun 29, 2023 00:57:14.945 [0x7f07fd0400d0] DEBUG - Creating NetworkServices singleton.
This is what’s happening. Plex.tv is ignoring it because it’s hammering the cloud server.
Jun 29, 2023 00:57:15.447 [0x7f07f6694b38] DEBUG - [HttpClient/HCl#18] HTTP/2.0 (0.1s) 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Jun 29, 2023 00:57:15.447 [0x7f07f1d45b38] DEBUG - MyPlex: Published Mapping State response was 422
Jun 29, 2023 00:57:15.447 [0x7f07f1d45b38] DEBUG - MyPlex: Got response for 96714816d05da00aafa43b71a0c9130b17e2f0f1 ~ registered :0
Jun 29, 2023 00:57:15.447 [0x7f07f1d45b38] DEBUG - MyPlex: updating mapped state - current state: 'Not Mapped'
Jun 29, 2023 00:57:15.447 [0x7f07f1d45b38] DEBUG - MyPlex: mapping state set to 'Not Mapped'.
You need to shut this down and leave it off for a few hours for Plex.tv to “cool down”.
