Hi all, in the past few weeks our plex server has stopped saving progress of played items from every library. We will play an item, and whether we are halfway through or even finish it, plex continues to say it is unread. This happens whether we use an Android, iOS, or web client so I believe it is server related. I have tried the basics like uninstalling the server, and also downgrading to a few different versions from Feb/April. No luck. Has anyone encountered this bug recently or know of any fixes?
I have the same problem. Wife is watching something on our nvidia shield, and itâs not showing up as playing in the dashboard. Network traffic still shows up though. But it doesnât save progress.
Some times it will show up in the dashboard, a lot of the time it wonât though.
It has only happened on wireless client (nvidia shield) and not on wired (Linux desktop app) for me, both locally.
Server is wired debian box, running plex in linuxserver docker container.
Server version 1.19.1.2645
Nvidia shield and plex app also on the latest software.
Interesting. These are all local clients on our network (wired and wireless). As far as I can tell it correctly shows now playing just doesnât save the play state.
Yup. Came in here specifically to create a post about this problem. I just got an Nvidia Shield device and have been testing. The shield device sometimes doesnât show on the dashboard and doesnât save progress randomly. I canât seem to recreate the problem consistently.
It only seems to be happening with the Nvidia Shield device. I can play the same video file 100 times and sometimes it shows on the dashboard and saves progress, other times it doesnât.
All our other devices report fine. This problem only seems to be relegated to our Shield device which is disappointing.
Yeah after further testing I think the shield might be the culprit. Iâve downloaded an older apk of the Android app and so far it has been working correctly. Perhaps a recent Android app introduced a bug?
Thatâs gotta be it, the latest plex android app causing it (7.31.0.16802). I tested on the previous version (7.30.2.16712) and the issue isnât happening.
Awesome, I wonder if it is Shield specific? The app is not specifically Android TV related right, itâs just an Android app that works across devices. For now Iâll just not update to the latest version and it seems OK.
I donât believe itâs shield specific, because the same issue happened on another (cheap) android tv device I have.
Iâm not sure if itâs android tv specific or the mobile mode of the app also. I havenât seen the issue from my mobile device yet (pixel 3a).
Edit: ok it happened from my pixel, too.
so it seems to be the latest plex android app on any device.
I can make the issue happen most of the time by playing a video, skipping back a couple of times, pausing it, exiting the video, then when I play it again, it wonât show up in the dashboard as Now playing, hence, not saving progress. But itâs quite random and hard to replicate.
The latest plex android app reports to have fixed the issue
WHATâS NEW
NEW IN 8.0.0:
⢠Player: direct play subtitles even when transcoding audio or video.
⢠[TV] Live TV: Amazon Fire TV Stick 4k users can now disable transcode of interlaced streams.
⢠[TV] Browse and play Plex Movies & TV without creating an account.
⢠[TV] Updated layouts for Home, Recommended, and Library screens.
⢠Player: Play progress would sometimes not be reported to the server.
⢠SHIELD PMS: âmove storage locationâ could fail sometimes.
This is a very old issue dating back to 2017. I see this on my new Visio tv- seems only to happen with certain formats, but is very consistent. Would be great to hear from Plex the reason for the issue, and address it in an update.
Well sometimes I hope you can turn off this feature as most of my library is music and videos (and Music Videos of course) and it doesnât help if anything starts at a random point in the M/V. Though I have a separate Movies library and it might be useful to remember the progress in that case.
