PMS on DS418Play Crashing Intermittently

Plex Media Server NAS & Devices
1

Server Version#: 1.19.4.2935
Player Version#:

Hi All,

I’ve been experiencing this issue since I first got PMS running on my NAS. Every few days the server will crash randomly while the package appears to be running on DSM. Manually stopping and starting PMS fixes the issue temporarily.

Today I found the following logs around the time it happened however I don’t have any scheduled tasks that are stopping the server.

About two minutes before the server shuts down i found this line but not sure what to make of it.

Any help would be much appreciated!

Jul 02, 2020 20:40:46.850 [0x7efe5700d700] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Relay' exit code for process 21965 is 255 (failure)

Jul 02, 2020 20:42:57.590 [0x7efe0d9e9700] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jul 02, 2020 20:42:58.482 [0x7efe5700d700] DEBUG - Shutting down with signal 15 (Terminated)
Jul 02, 2020 20:42:58.482 [0x7efe5700d700] DEBUG - Ordered to stop server.
Jul 02, 2020 20:42:58.482 [0x7efe61134740] DEBUG - Stopping server...
Jul 02, 2020 20:42:58.482 [0x7efe61134740] DEBUG - HttpServer: Stopping server.
Jul 02, 2020 20:42:58.482 [0x7efe4cad7700] DEBUG - TranscodeJobManager: [Running] onServerShutdown
Jul 02, 2020 20:42:58.482 [0x7efe4cad7700] DEBUG - TranscodeJobManager: [Running] -> [Shutdown]
Jul 02, 2020 20:42:58.498 [0x7efe4cad7700] DEBUG - MetadataItemClusterRequestHandler: a shutdown event has been received
Jul 02, 2020 20:42:58.835 [0x7efe0d9e9700] DEBUG - HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jul 02, 2020 20:42:59.014 [0x7efe61134740] DEBUG - Server stopped.
Jul 02, 2020 20:42:59.015 [0x7efe61134740] DEBUG - NetworkService: Stopping advertisement.
Jul 02, 2020 20:42:59.015 [0x7efe61134740] DEBUG - Killing plug-ins.
Jul 02, 2020 20:42:59.015 [0x7efe4cdc5700] ERROR - Network Service: Error in advertiser handle read: 125 (Operation canceled) socket=-1
Jul 02, 2020 20:42:59.016 [0x7efe5700d700] WARN - Timed out waiting for server to finish.
Jul 02, 2020 20:42:59.038 [0x7efe61134740] DEBUG - [com.plexapp.system] Killing.
Jul 02, 2020 20:42:59.039 [0x7efe61134740] DEBUG - Waiting for Plex Tuner Service to exit.
Jul 02, 2020 20:42:59.050 [0x7efe5700d700] WARN - JobManager: Could not find job for handle 16051
Jul 02, 2020 20:42:59.115 [0x7efe4cdc5700] INFO - Network Service: Abandoning advertise socket, it was closed.
Jul 02, 2020 20:42:59.364 [0x7efe5700d700] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Tuner Service' exit code for process 16126 is 0 (success)
Jul 02, 2020 20:42:59.364 [0x7efe4d3a1700] DEBUG - Plex Tuner Service exited.
Jul 02, 2020 20:42:59.369 [0x7efe61134740] INFO - Killing process: Plex EAE Service (pid: 17442)
Jul 02, 2020 20:42:59.369 [0x7efe5700d700] DEBUG - Jobs: '/volume1/Plex/Library/Application Support/Plex Media Server/Codecs/EasyAudioEncoder-652-linux-x86_64/EasyAudioEncoder/EasyAudioEncoder' exit code for process 17442 is -9 (signal: Killed)
Jul 02, 2020 20:42:59.370 [0x7efe61134740] DEBUG - Killing job.
Jul 02, 2020 20:42:59.370 [0x7efe61134740] DEBUG - Signalling job ID 17067 with 9
Jul 02, 2020 20:42:59.370 [0x7efe61134740] DEBUG - Database: Shutting down.
3

Just attached them, thanks!

5

Thanks for your suggestions. It looks like the folder already had those permissions but i still deleted it and recreated it.

I didn’t think this would have anything to do with the issue as it occurs about 30 seconds after the Shutdown signal 15 message

Jul 02, 2020 20:42:58.482 [0x7efe5700d700] DEBUG - Shutting down with signal 15 (Terminated)

Hopefully you’re right though, i’ll report back if it happens again.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.