PMS on QNAP won't start

mogodon · April 23, 2022, 4:02pm

Server Version#:1.26.0.5715
Player Version#: Plex Web 4.79.4

I installed the latest Plex qpkg “PlexMediaServer-1.26.0.5715-8cf78dab3-x86_64” on my QNAP NAS TS-453d this afternoon and now I can’t get my Plex server to load. I’ve tried a restart via command line to no avail:

[~] # /etc/init.d/plex.sh restart
Plex Media Server hasn’t been enabled or started…
sh: -c: line 0: unexpected EOF while looking for matching `’’
sh: -c: line 1: syntax error: unexpected end of file
Starting Plex Media Server…

I downgraded back to “PlexMediaServer-1.25.9.5721-965587f64-x86_64” which worked earlier today but Plex still won’t see my server.

“NAS4DF05A is currently unavailable”

A manual stop and start gives the following:

[~] # /etc/init.d/plex.sh stop
Stopping Plex Media Server…
[~] # /etc/init.d/plex.sh start
Starting Plex Media Server…
[~] # Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Sqlite3: Sleeping for 200ms to retry busy DB.
Error: Unable to set up server: sqlite3_statement_backend::loadOne: database is locked (N4soci10soci_errorE)

Looks like the database was locked so the obvious solution was to restart the NAS and this time trying to start it gives the following:
[~] # /etc/init.d/plex.sh start
Starting Plex Media Server…
[~] # Error: Unable to set up server: listen: Address in use (N5boost10wrapexceptINS_6system12system_errorEEE)

[~] # /etc/init.d/plex.sh stop
Plex Media Server hasn’t been enabled or started…
sh: -c: line 0: unexpected EOF while looking for matching `’’
sh: -c: line 1: syntax error: unexpected end of file
[~] #

A far as I’m aware nothing other than plex is using 32400/1. Any ideas? Corrupt database?

dane22 · April 23, 2022, 4:23pm

I would try this:

Disable in QTS Appstore
Reboot
Reinstall on top of existing one
Enable in Appstore

Above since it looks like broken files

mogodon · April 23, 2022, 4:37pm

I’ve just entirely uninstalled and restarted the NAS, I’ll reinstall once it’s back up and let you know how it went.

mogodon · April 23, 2022, 5:06pm

Apr 23, 2022 18:04:08.753 [0x7fac37861b38] INFO - Plex Media Server v1.26.0.5715-8cf78dab3 - QNAP TS-453D x86_64 - build: linux-x86_64 qnap - GMT 01:00
Apr 23, 2022 18:04:08.753 [0x7fac37861b38] INFO - Linux version: QTS 5.0.0.1986, language: en-US
Apr 23, 2022 18:04:08.753 [0x7fac37861b38] INFO - Processor: 4-core Intel(R) Celeron(R) J4125 CPU @ 2.00GHz
Apr 23, 2022 18:04:08.753 [0x7fac37861b38] INFO - Compiler is - Clang 11.0.1 (https://plex.tv b587490162c22e078c314e3f7dc560c691d126aa)
Apr 23, 2022 18:04:08.753 [0x7fac37861b38] INFO - ./Plex Media Server
Apr 23, 2022 18:04:04.920 [0x7fac3aeba0c8] DEBUG - BPQ: [Idle] -> [Starting]
Apr 23, 2022 18:04:05.512 [0x7fac3aeba0c8] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.35.5, threadsafe=1
Apr 23, 2022 18:04:05.594 [0x7fac3aeba0c8] DEBUG - Running migrations. (EPG 0)
Apr 23, 2022 18:04:06.919 [0x7fac36f08b38] DEBUG - [JobRunner] Job running: /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/CrashUploader "--directory=/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Crash Reports/1.26.0.5715-8cf78dab3" --version=1.26.0.5715-8cf78dab3 --platform=Linux "--platformVersion=QTS 5.0.0.1986" --serverUuid=9a593a3f56f0bd80fe0357b5a0d859da38fbb19e --userId=redacted@hotmail.com --sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=QNAP --model=x86_64 --device=TS-453D --allowRetries=0
Apr 23, 2022 18:04:06.919 [0x7fac36f08b38] DEBUG - [JobRunner] Jobs: Starting child process with pid 8866
Apr 23, 2022 18:04:08.341 [0x7fac37821b38] DEBUG - Jobs: '/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/CrashUploader' exit code for process 8866 is 0 (success)
Apr 23, 2022 18:04:38.829 [0x7fac3aeba0c8] DEBUG - ChangestampAllocator: initialized to 3904674950577861493
Apr 23, 2022 18:04:39.850 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:42.086 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:44.323 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:46.557 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:48.798 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:51.026 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:53.263 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:55.511 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:57.751 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:04:59.985 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:02.231 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:04.468 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:06.695 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:08.923 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:11.165 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:13.397 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:15.635 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:17.887 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:20.139 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:22.369 [0x7fac3aeba0c8] WARN - Waited one whole second for a busy database.
Apr 23, 2022 18:05:23.634 [0x7fac3aeba0c8] ERROR - Database corruption: sqlite3_statement_backend::loadOne: database is locked


/etc/init.d/plex.sh stop
Plex Media Server hasn't been enabled or started...
sh: -c: line 0: unexpected EOF while looking for matching `''
sh: -c: line 1: syntax error: unexpected end of file
[~] #

Still the same…

mogodon · April 23, 2022, 5:31pm

Renamed the folder to PlexMediaServerOLD and reinstalled the app. Working again so looks like the database had corrupted. I’ll just have to rescan all of my data…

mogodon · April 24, 2022, 3:39pm

Well that worked well for a while but then I tried to stop it today, and i can’t! Doing it via the command line gives that weird unexpected EOF and syntax error and stopping it on QTS makes no difference, it’s still running!

Looking at processes there are 7 still running despite the qpkg being stopped.

28417 admin    268672 S   ./Plex Media Server
21134 admin     37956 D   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Media Scanner --match --
19275 admin     28120 S   Plex Plug-in [org.musicbrainz.agents.music] /share/CACHEDEV1_DA...
19179 admin     29540 S   Plex Plug-in [tv.plex.agents.music] /share/CACHEDEV1_DATA/.qpkg/PlexMedia...
14587 admin      9012 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Tuner Service /share/CAC...
13976 admin     40092 S N Plex Plug-in [com.plexapp.system] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-8cf78dab3/Framework.bundle/Contents/Resources/Ve...
 1917 admin     33560 D   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Media Scanner --match --type 1 --log-file-suffix  Matcher --files /share/CACHEDEV1_DATA/Multimed...

Had to kill the main PMS pid and the plugins. Not sure what to do, it’s almost like it thinks there are two instances of plex

ChuckPa · April 24, 2022, 5:14pm

mogodon:

/etc/init.d/plex.sh stop
Plex Media Server hasn't been enabled or started...
sh: -c: line 0: unexpected EOF while looking for matching `''
sh: -c: line 1: syntax error: unexpected end of file
[~] #

I can’t replicate this. Were you running as admin or just an administrative user ?

As for Address in use, that’s clear indication a process is hung.

I recently fixed all that so am very concerned that it’s showing up here.

I will start working on this, find out what’s happening / not happening, and make changes.

mogodon · April 24, 2022, 5:37pm

Running as “admin”.

I’m going to deinstall again and remove anything that is left by the uninstall script before doing a fresh install of v1.25.9.5721.

It’s certainly not an error I’ve ever seen and I’ve been running Plex for years on QNAP NAS’

ChuckPa · April 24, 2022, 6:14pm

@mogodon

I have never seen this before either.

I tested here with your version on my TS-128A and got no syntax errors.

When QPKG removes Plex, everything should be gone – including your PMS data so do be careful.

system · July 23, 2022, 6:15pm

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PMS on QNAP won't start

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