Cannot access plex media server on QNAP TS451+ after update of plex

Plex Media Server
1

Server Version#:I have updated my plex media server to the latest version available on QNAP (1.2.22 date 1 Apr 2021)
Player Version#:

I upgraded my QNAP NAS to plex 1.2.21 and after that I could no longer access plex on the server. I logged in and verified that the processes are running but I can’t access it via plex or directly (http://192.168.20.40:32400/web/index.html) The Plex web app tells me ‘app.plex.tv is unable to connect to “QNAP” securely’ and does not offer an insecure option. No matter how I try to connect to it, I get a 503 error. I noticed that a newer version came out today and tried that upgrade, hoping it was a bug in1.2.21. That made no difference.

When I look at the process table for plex processes I see plenty of processes and it is running:

  378 admin     27144 S   Plex Plug-in [tv.plex.agents.series] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.22.1.4228-724c56e62 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexSeries.bundle
  440 admin     38180 S   Plex Plug-in [com.plexapp.agents.thetvdb] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.22.1.4228-724c56e62 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/TheTVDB.bundle
  496 admin     28516 S   Plex Plug-in [tv.plex.agents.music] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.22.1.4228-724c56e62 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMusic.bundle
  595 admin     27288 S   Plex Plug-in [org.musicbrainz.agents.music] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.22.1.4228-724c56e62 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Musicbrainz.bundle
 6105 admin      3312 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Relay -p 443 -N -R 0:127.0.0.1:32401 -o StrictHostKeyChecking=yes -o UserKnownHostsFile=/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/relayHostKey.txt -o LogLevel=VERBOSE -o PreferredAuthentications=password -o PubkeyAuthentication=no -l johnrharlow -F /dev/null 45.79.202.250
 8286 admin           Z   [Plex Relay]
10006 admin      3284 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Relay -p 443 -N -R 0:127.0.0.1:32401 -o StrictHostKeyChecking=yes -o UserKnownHostsFile=/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/relayHostKey.txt -o LogLevel=VERBOSE -o PreferredAuthentications=password -o PubkeyAuthentication=no -l johnrharlow -F /dev/null 173.230.133.75
12473 admin           Z   [Plex Relay]
20706 admin      3196 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Relay -p 443 -N -R 0:127.0.0.1:32401 -o StrictHostKeyChecking=yes -o UserKnownHostsFile=/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/relayHostKey.txt -o LogLevel=VERBOSE -o PreferredAuthentications=password -o PubkeyAuthentication=no -l johnrharlow -F /dev/null 23.239.17.63
24338 admin           Z   [Plex Relay]
25260 admin      3312 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Relay -p 443 -N -R 0:127.0.0.1:32401 -o StrictHostKeyChecking=yes -o UserKnownHostsFile=/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/relayHostKey.txt -o LogLevel=VERBOSE -o PreferredAuthentications=password -o PubkeyAuthentication=no -l johnrharlow -F /dev/null 45.79.210.225
32162 admin    213716 S   ./Plex Media Server
32248 admin     41224 S N Plex Plug-in [com.plexapp.system] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.22.1.4228-724c56e62 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/System.bundle
32479 admin      4448 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Tuner Service /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared 1.22.1.4228-724c56e62 32600
32483 admin      7916 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex DLNA Server
32544 admin     27032 S   Plex Plug-in [tv.plex.agents.movie] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.22.1.4228-724c56e62 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMovieNew.bundle

I am assuming that possibly a setting is messed up. I tried replacing the Preferences.xml file but that made no difference. Since I can’t get the web interface to open this instance of plex, I am not sure how to view/replace settings (or what to change,)

Any advice would be appreciated.

MODERATOR EDIT readability

2

@johnrharlow

May I have the logs please? (ZIP file)

Process listings don’t really provide any info.

3

Here they are. Since my post I tried downgrading my version. Made no difference. This is a recursive zip of everything in the logs directory plex.logs.zip (2.8 MB)

4

Thank you for grabbing that. I see it instantly

files are missing from the installation.

We can use wget and install via the command line if you like in order to circumvent browser issues if you’d like?

Apr 01, 2021 21:22:50.309 [0x7f6df4b43700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMusic.bundle/Contents/Code", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMusic.bundle/Contents/Code"
Apr 01, 2021 21:22:50.309 [0x7f6df4b43700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMusic.bundle/Contents/Info.plist", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMusic.bundle/Contents/Info.plist"
Apr 01, 2021 21:22:50.310 [0x7f6df4b43700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMusic.bundle/Contents/Code/__init__.py", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexMusic.bundle/Contents/Code/__init__.py"
Apr 01, 2021 21:22:50.352 [0x7f6df5fc5700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Musicbrainz.bundle/Contents/Code", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Musicbrainz.bundle/Contents/Code"
Apr 01, 2021 21:22:50.352 [0x7f6df5fc5700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Musicbrainz.bundle/Contents/Info.plist", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Musicbrainz.bundle/Contents/Info.plist"
Apr 01, 2021 21:22:50.352 [0x7f6df5fc5700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Musicbrainz.bundle/Contents/Code/__init__.py", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/Musicbrainz.bundle/Contents/Code/__init__.py"
Apr 01, 2021 21:22:50.454 [0x7f6e72ce7700] DEBUG - EventSource: Connected in 95 ms.
Apr 01, 2021 21:22:50.454 [0x7f6e3940d700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexSeries.bundle/Contents/Code", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexSeries.bundle/Contents/Code"
Apr 01, 2021 21:22:50.454 [0x7f6e3940d700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexSeries.bundle/Contents/Info.plist", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexSeries.bundle/Contents/Info.plist"
Apr 01, 2021 21:22:50.454 [0x7f6e3940d700] WARN - Warning: ex: boost::filesystem::last_write_time: No such file or directory: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexSeries.bundle/Contents/Code/__init__.py", couldn't check file: "/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-724c56e62/PlexSeries.bundle/Contents/Code/__init__.py"
Apr 01, 2021 21:22:50.472 [0x7f6e72ce7700] DEBUG - EventSource: Wrote data, reading reply.
Apr 01, 2021 21:22:50.573 [0x7f6e72fd5700] DEBUG - EventSource: Read HTTP reply header.
Apr 01, 2021 21:22:50.573 [0x7f6e72fd5700] DEBUG - EventSource: Successfully connected to 24-```


I also strongly urge leaving DEBUG logging on.    I can't see what PMS was trying to do in these files.   i only see the errors.
5

That would be great. I am much happier at a command line

6

Which version of PMS would you like ? 1.21.1.4275 (public) or 1.22.2.4276 ?

7

I’d like to go with the latest if possible. 1.22.2…

8

from the shell:

cd /share/Public
wget https://downloads.plex.tv/plex-media-server-new/1.22.2.4276-3cbd5e781/qnap/PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64.qpkg

chmod +x PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64.qpkg

./PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64.qpkg

QTS console install mode engages

9

So I downloaded it, made it executable and ran it. Here is the result

chmod +x PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64.qpkg
[/share/Public] # ./PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64.qpkg
Install QNAP package on TS-NAS...
./
./qpkg.cfg
./package_routines
./qinstall.sh
./built_info
4726+1 records in
4726+1 records out
117294303 bytes (111.9MB) copied, 1.488756 seconds, 75.1MB/s
114544+0 records in
114544+0 records out
117293056 bytes (111.9MB) copied, 1.490238 seconds, 75.1MB/s
Firmware check is fine.
Plex Media Server hasn't been enabled or started...
Link service start/stop script: plex.sh
Set QPKG information in /etc/config/qpkg.conf
Starting Plex Media Server...
Error in command line:the argument for option '--serverUuid' should follow immediately after the equal sign
Crash Uploader options (all are required):
  --directory arg       Directory to scan for crash reports
  --serverUuid arg      UUID of the server that crashed
  --userId arg          User that owns this product
  --platform arg        Platform string
  --platformVersion arg Platform version string
  --vendor arg          Vendor string
  --device arg          Device string
  --model arg           Device model string
  --sentryUrl arg       Sentry URL to upload to
  --sentryKey arg       Sentry Key for the project
  --version arg         Version of the product
  --allowRetries arg    Whether we will allow retries
Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)

Based on that error, it looks like another process has the port. I will restart the NAS and see what happens.

10

OOOPS.

Did you stop PMS that was running?

Simple stop & restart at this point.

11

Yes. It appeared to be stopped. I verified no plex processes in process table. I’ll see what a reboot does. Worst case, I’ll run that install process again after the reboot.

12

there might (?) have been a stuck process ? (not common but does happen on QNAP)

13

Hopefully this painful reboot process will fix it. If all is not well, I’ll verify with lsof that 32400 is available before I install again.

14

I ended up having to make sure it was stopped and installing again.

# ./PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64.qpkg 
Install QNAP package on TS-NAS...
./
./qpkg.cfg
./package_routines
./qinstall.sh
./built_info
4726+1 records in
4726+1 records out
117294303 bytes (111.9MB) copied, 1.345128 seconds, 83.2MB/s
114544+0 records in
114544+0 records out
117293056 bytes (111.9MB) copied, 1.346024 seconds, 83.1MB/s
PlexMediaServer 1.22.2 is already installed. Setup will now perform package upgrading.
Firmware check is fine.
Plex Media Server hasn't been enabled or started...
Link service start/stop script: plex.sh
Set QPKG information in /etc/config/qpkg.conf
Starting Plex Media Server...

Everything started fine. I can now connect locally to my plex server process (via http, not https) but when I try and connect from plex.tv I get

Screen Shot 2021-04-01 at 10.02.21 PM
Screen Shot 2021-04-01 at 10.02.21 PM876×571 79 KB

I have not changed any ports or any router configuration. Any thoughts on settings in Plex I should check?

Here are my latest log filesplex.afterinstall.logs.zip (2.8 MB)

15

hey,

It seems a fix has been released - others have had the same issue.
Grab v 1.22.1.4275 or 1.22.2.4276.

1 Like
16

I have the same problem, updated to version 4275 did not improve it, hope if you solve it, can tell me the solution

17

I was personally on v1.22.2.4262 on my QNAP (with no problems) and moved to 1.22.2.4276 (also with no problems),

18

@BacchusYun

Please use one thread or the other. I can’t follow a user through multiple thread.

Thank you.

19

PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64 will not even load, It says invalid file format. Also on QNAP. Loaded fine on my Synology.

20

@mbeaver19

invalid file format means you got the wrong one or it corrupted during download