PMS - Server Settings Unavailable

Plex Media Server Desktops & Laptops
1

Running latest Linux release PMS version. Noticed a few days ago I no longer am able to navigate to any of the sections under Settings (i.e Manage/Libraries etc.). When I do it times out and I get the error “Server Settings are Unavailable”.

I haven’t made any specific changes other than adding new content. I would like to resolve the issue without losing data. I can add logs if needed. Thanks in advance.

2

Would you be able to:

  1. Restart the server
  2. Wait 60 seconds
  3. Attempt to sign in as your account username (the one who should be owner)
  4. Wait another 60 seconds
  5. sign out
  6. Shut down the server.
  7. Manually capture a tar.gz of the Logs directory (under Plex Media Server
3

Sorry I’m new at this. Linux commands for:

  1. Restarting server
  2. Shut down server
4

systemctl restart plexmediaserver
systemctl stop plexmediaserver

5

Thank you. I’ll get on this shortly and post here. Appreciate quick response.

6

I’ve attached the captured tar.gz file of the Logs directory. That being said, when following the steps, I noticed that after restarting server and waiting 60 seconds, I was still signed in as before (almost as if a restart never occurred).

Logs attached. Thanks for any help in advance.pmslogs.tar.gz (39.2 KB)

7

@ChuckPa furthermore, after some of my own investigation, let me add this console output here in case it helps at all:

ps -ef | grep 21487
root      3180 21487  0 Jan29 ?        00:30:46 Plex EAE Service
mikesim+  7926  7601  0 15:46 pts/0    00:00:00 grep --color=auto 21487
root     21487 21486  3 Jan29 ?        05:13:53 ./Plex Media Server
root     21521 21487  0 Jan29 ?        00:24:08 Plex Plug-in [com.plexapp.system] /snap/plexmediaserver/52/Resources/Plug-ins-f5213a238/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.5.2309-f5213a238 /snap/plexmediaserver/52/Resources/Plug-ins-f5213a238/System.bundle
root     21574 21487  0 Jan29 ?        00:00:29 /snap/plexmediaserver/52/Plex Tuner Service /snap/plexmediaserver/52/Resources/Tuner/Private /snap/plexmediaserver/52/Resources/Tuner/Shared 1.18.5.2309-f5213a238 32600 /waitmutex
root     21873 21487  0 Jan29 ?        00:04:28 Plex Plug-in [tv.plex.agents.music] /snap/plexmediaserver/52/Resources/Plug-ins-f5213a238/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.18.5.2309-f5213a238 /snap/plexmediaserver/52/Resources/Plug-ins-f5213a238/PlexMusic.bundle
8

Thanks for gathering those logs and output. They are conclusive. You do have two installations; one in snap and one in dpkg .

The web server will cache your credentials for a bit and will resume after a server restart without the need to log in.

You have a choice to make now:

  1. Uninstall the SNAP version
  2. Uninstall the DPKG version.

It is easier for me to support the DPKG version but the choice is yours.

Feb 04, 2020 11:43:09.455 [0x7fe9c2b26b80] DEBUG - Opening 2 database sessions to library (com.plexapp.plugins.library.blobs), SQLite 3.26.0, threadsafe=1
Feb 04, 2020 11:43:09.458 [0x7fe9c2b26b80] DEBUG - Running migrations. (EPG 0)
Feb 04, 2020 11:43:09.466 [0x7fe9c2b26b80] DEBUG - HttpServer: Listening on IPv6 as well as IPv4.
Feb 04, 2020 11:43:09.466 [0x7fe9c2b26b80] ERROR - HttpServer: Error binding acceptor: Address already in use
Feb 04, 2020 11:43:09.466 [0x7fe9c2b26b80] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: Address already in use
Feb 04, 2020 11:43:09.466 [0x7fe9c2b26b80] ERROR - HttpServer: Error binding acceptor: Address already in use
Feb 04, 2020 11:43:09.466 [0x7fe9c2b26b80] ERROR - Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)
9

Great news! I would like to keep the DPKG version, since it is easier for you to support it, I just need two pieces of information:

  1. Uninstalling SNAP version won’t lose any of my server data correct?
  2. How do I go about uninstalling the SNAP version without accidentally uninstalling the DPKG version?
10

I can figure out how to pull data from SNAP but I don’t know how portable it’s going to be into the main package. If everything maps the same, and I can pull the data in a tar ball, we’re good.

First, I suggest stopping both,.
Wait about a minute for the sockets to clear.
Start the dpkg one (systemctl start plexmediaserver)
See if that’s the one you want?

11

@ChuckPa I’ve stopped both, waited and then ran dpkg one. It’s now taking me through all initial setup stuff again. I was really hoping to avoid this and retain all the libraries and such. Any way this can be resolved?

12

I’m working on it! It’s busy today. I 'm trying to get caught up after all the extra time spent with the new package (installation)

13

Stop both SNAP and DPKG plex.

sudo sh
cd /var/snap/plexmediaserver/common
tar cf /var/lib/plexmediaserver/FromSnap.tar ./Library
cd /var/lib/plexmediaserver
mv Library Library.unused
tar xf FromSnap.tar
chown -R plex:plex ./Library

Now start DPKG plex (systemctl start plexmediaserver)
Verify it has everything
Once verified; Remove the other server (Authorized Devices), uninstall the snap package.

14

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