Server Version#: 1.27.1
Player Version#: 4.76.1 web
after the last update the server is unreachable, invisible.
I tried uninstalling and reinstalling, I also tried a downgrade but nothing to do. Some idea?
Please upload a zip with PMS Logs
hi dane22,
I can’t go to Settings > Manage > Troubleshooting in Plex Web App
but i zipped log folder from plex…
Logs.zip (4.6 MB)
thanks
ciao
Wow, that was a major upgrade you did there 
v0.9.15.6.1714-7be11e1 => v1.27.1.5891-c29537f86
When said, according to your log, PMS is up and running
When said, it looks like your PMS can’t login to plex.tv, so it might need to be reclaimed
Jun 18, 2022 16:03:10.539 [0x7fc7ee2aab38] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Bad Authentication)'.
So please follow this:
Solved.
First I tried the solution which proposed to delete some entries from Preferences.xml. Since it didn’t work, I opted to delete the Preferences.xml file.
The system started working again.
In any case, I always keep updated to the latest version.
Yesterday I got the news that a managed user (hacker) was created, so I changed the password and added two-factor authentication. But it seems the hacker managed to reroute the server’s public IP at will, barring me from access.
thanks a lot @dane22
ciao ciao
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