PMS spontaneously deleting music from my library!

This has happened twice now. Im running PMS on a mac mini, the files are on a QNAP NAS, I have a small movie and tv show collection, and a very large (900Gb, 140K files) Music library. One day last week I opened up the web app and saw it was actively deleting most of the music from the library. It was down to about 3000 albums (from a starting number of 13720) I have no idea why it would do that, no one had even used Plex in the last few days. I stopped it before it totally wiped it out.

I have been re-scanning the library this week, and it got within a few hundred of being complete, and I noticed the album count dropping again! Even while it was still gathering metadata for the items it had just added. I stopped the scan again.

In the server settings, I did have “Empty trash automatically after every scan” but not “allow file deletion” I don’t know why plex would take it upon itself to start getting rid of albums. The network drive was still mounted, nothing else changed, no other libraries were affected.

It hasn’t done that on any of the other libraries, or other plex servers (One on the NAS, one on my work computer)
Any ideas why it would do this?

As far as the logs, I didnt save them from the day it erased most of the library. All the current logs seem to be from the last few hours, and I coulnd’t find anything to do with removing or deleting files. PMS rescanned my other libraries when I stopped the music update which filled up the latest logs. If I catch it doing it again, I will be sure to upload the logs.

Why not run the free Plex Media Server on the qNap NAS itself? Mine works great and I too have a mini-MAC that I use as a client.

Sincerely,

John M. Clark
(Sent from my Apple iPhone 5)

Thanks John, I actually am running an additional PMS on the QNAP TS-451 that so I could create a premium library. For some reason It wouldn’t complete the scan on the mac mini. (See my other post) I have read that the processors on the QNAP aren’t quite powerful enough for the transcoding etc. Im going to give it a shot anyway, see what happens. It’s been quite problematic on the mini so far.

Is it possible that you’re losing network connection to the QNAP? Either sort that out or turn off the option to delete missing media on scans.

Did the files get deleted from your networkdrive?

Note that on a forced refresh of the medialibrary inaccesible items are deleted from your Plex Media Server. In case of internet failure / mount issues / authentication issues this can happen. (e.g. if your networkdrive is offline and you do a refresh, all your items will be deleted from the plex application).