Thank you. Could I have a logs zip attached to this forum thread collected after one of these crashes. Also please could you send me a complete export of the Application and System Event logs by Private Message. Do not filter as I want to see what else was being reported in Windows at the time of each of these crashes and also how frequent and if other apps are also crashing
The logs cover the last crash at 00:37 am on the 22nd May and this crash was after running in cripple mode for about 20 minutes after running out of memory
The logs also show a build up of requests and when we started to have memory issues we are at 256 - normally these would be about 50 max.
I am interested in the dmp file that was created at about 00:37 am on 22nd May. Please send me PM with link to download
For memory issues, running tool such as SysInternals VMMap and attach it to the Plex Media Server.exe process would help see at what times the climbs in memory use went up. I presume we are total memory of 4Gb or close to it when the process crashed
You would install it, then exit and relaunch Plex Media Server. and Then launch VMMAP…exe and File/Select Process and select the Plex Media Server.exe process. Then select Options / Trace Snapshot Interval / and select 10 seconds. Then select View / Refresh. Then click on the Timeline button at the bottom.
You can leave this running in the background. Occasionally have a look and select View / Refresh and see what level the timeline graph has reached
When we get over 3 Gb, take a screenshot, save the VMMap data through File/Save As and the type is defaulted to mmp,
I can do all of this for you later in the evening. I do have one concern, if this was truly and over utilization of resources, I would expect that other applications would be crashing at the same time?
I am running a VM on the machine as well which seems to not be impacted in any way when the PMS crashes. Just food for thought.
Plex Media Server is a 32-bit windows application which means it has a cap of 2Gb memory - extended to 4Gb memory if a specific flag is set and we do have that flag as far as I know. So it is the Plex Media Server process that reached the maximum - suspect caused by a memory leak. We do have currently issues referred to the development team for memory leaks on NAS and Linux. This is the first case I see on Windows.
Sent you a PM, unfortunately the server crashed today & had a hard crash including the service. The service was no where to be found in the 32Bit Task Manager under the processes section.
I did give you the connections list after the server was brought back up, I provided you with a screenshot of VMAP when it neared the 3GB marking as well as the .mmp extension per your request.
Understood that it may be a little involved, I expected nothing less however how do I obtain the data in question if it’s not in the task manager for me to force a dump on?
