Hi,
Since I updated to PMS 1.1.4.2757 on my Windows 10 Anniversary PC, when I open my PMS settings and go to server I see the version number and “Checking for Updates” is forever stuck.
Restart of PMS, system restart, firewall deactivation - nothing seems to work.
Thanks.
@skraemer30 said:
Hi,Since I updated to PMS 1.1.4.2757 on my Windows 10 Anniversary PC, when I open my PMS settings and go to server I see the version number and “Checking for Updates” is forever stuck.
Restart of PMS, system restart, firewall deactivation - nothing seems to work.Thanks.
Please get a screenshot of the settings page with show advanced and logs
See https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Hi sa2000,
See attached.
Thanks.
@skraemer30 said:
Hi sa2000,See attached.
Thanks.
Thank you. Looking at the last log file which was for period Oct 29, 2016 13:17 to Oct 31, 2016 22:44, I can see checks for updates being done at the following times Oct 29, 2016 13:18, Oct 29, 2016 18:53, Oct 29, 2016 19:02 and Oct 31, 2016 09:03
So was it saying checking for updates throughout the period covered by the log file?
Would like to know what time the screen capture was taken
Also the web client version (Settings / Web / General)
and what browser
It is possible that the browser is not being refreshed
The checks for updates mentioned above were taking between 3-6 seconds to complete
I can also see loads of network related issues and possibly the PC or network card going to sleep
Oct 29, 2016 18:48:11.119 [21912] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Oct 29, 2016 18:49:21.326 [21912] DEBUG - MyPlex: We appear to have regained Internet connectivity.
Oct 29, 2016 20:46:09.542 [21912] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Oct 29, 2016 20:46:29.963 [21912] DEBUG - MyPlex: We appear to have regained Internet connectivity.
Oct 30, 2016 18:47:40.188 [21912] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Oct 30, 2016 19:05:11.273 [21912] DEBUG - MyPlex: We appear to have regained Internet connectivity.
Oct 30, 2016 19:39:02.125 [21912] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Oct 30, 2016 19:39:22.254 [24968] DEBUG - MyPlex: We appear to have regained Internet connectivity.
Oct 31, 2016 02:36:41.749 [21912] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Oct 31, 2016 08:54:15.806 [24968] DEBUG - MyPlex: We appear to have regained Internet connectivity.
Oct 31, 2016 08:54:46.402 [24968] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Oct 31, 2016 08:59:37.134 [24968] DEBUG - MyPlex: We appear to have regained Internet connectivity.
and there were also big gaps in the logs suggesting may be the server is going to sleep.
See date / time jump here
Oct 24, 2016 13:06:01.754 [10896] DEBUG - Completed: [127.0.0.1:59062] 200 GET /servers (2 live) GZIP 17ms 446 bytes
Oct 26, 2016 05:04:54.601 [3368] DEBUG - Network change.
and here
Oct 26, 2016 13:52:10.824 [8744] DEBUG - EventSource: Resolved to 82.94.168.12
Oct 27, 2016 18:18:05.536 [4440] WARN - Error replying to broadcast packet: send_to: A socket operation was attempted to an unreachable host
and here
Oct 27, 2016 21:38:11.144 [8744] DEBUG - EventSource: Resolved to 82.94.168.12
Oct 28, 2016 04:49:31.178 [8744] DEBUG - EventSource: Failure in Connect (10060 - A connection attempt failed because the connected party did not properly respond after a period of time,
Hi sa2000,
Thanks.
screen capture was taken at 31-Oct-2016 22:43.
In the last few days I noticed that update checks have succeeded at times, but they still fail many times, judging only from the times when I go to PMS settings and see it in my own eyes. Unfortunately this PMS version has caused me so many problems I have cannot use Plex anymore. The reason I care about the updates working is that I hope a new version will make Plex once again my go to media player.
This PMS is installed on a Win10 Anniversary Core i7 laptop that goes to sleep. The PMS I put on my Synology NAS never worked. The PMS I installed on a Compute stick that never sleep - does not work either (as I first installed it using the current version which does not update the libraries so I cannot build an initial library).
Not sure about the network problems. I use ZoneAlarm Firewall which sometimes does not allow me to properly connect to my NAS server folders upon wakeup. Until I solve that - I tend to disable ZA when using Plex (or now mostly Kodi). Perhaps these are the issues you see.
Thanks.
With regards to servers going to sleep - I do not recommend it and Plex Media Server ought to be on machine that does not sleep.
Also you need to make sure ZoneAlarm does not block any network connections / requests
But that aside, to pursue the check for updates getting stuck, see if you can reproduce the problem after a fresh restart of Plex Media Server and Plex Web session. This time, also enable verbose logging on the plex web client as well - before trying to get the diagnostics.
So first enable web diagnostics:
Settings / Web / Show Advanced / Debug / Select Verbose logging / save changes
Then restart the Plex Media Server (exit through system tray icon and re-launch)
Wait 5 minutes
In Web client, do a check for updates
This should take no more than 7 seconds (from previous logged information)
If it gets stuck, take a screenshot. Do not crop it. I want to see the url and time of day - so full screen to be in the jpg/png
Then get the web verbose log
Settings / Web / Show Advanced / Debug / View Logs
Select all the displayed text and copy to notepad text file and save
Then get the server logs
Settings / Server / Help and Support / Get Logs Zip
Attach server logs zip and plex web log txt file and screenshot
version updated to 1.2.6.2975 and then again…
Attaching files:
@skraemer30 said:
version updated to 1.2.6.2975 and then again…
Attaching files:
Thank you for getting web and server logs. I will raise this with the web team
Was this ever resolved? There is no response with a resolution.
I am having this exact same issue after installing the very latest update.
The Plex Media Server seems to be operating OK in every other aspect. Just that it is stuck searching for updates.
@Michael-Alan said:
Was this ever resolved? There is no response with a resolution.I am having this exact same issue after installing the very latest update.
The Plex Media Server seems to be operating OK in every other aspect. Just that it is stuck searching for updates.
It is not a common problem and has not been reported again after the original reports
Would it be possible to get fresh diagnostics ?
First enabling Plex Web App diagnostics (see https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs)
and ensuring server runs with debug logging (see https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server)
Then restarting the server and reconnecting with Plex Web (using same url / browser as before)
When the problem arises, take a screenshot (full screenshot showing url and time of day) and get the Plex Web App log saved to text file (see https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs
and get the server logs zip (see https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files)
and attach all here
At this time, I do not have the time to assist in troubleshooting. I noticed that there is a new update to the Plex Media Server. I will give that a try first.
I’ve also been having this issue over the last few months… I can manually update the Plex Server by download it from the website but the Plex Server it’s self is stuck… You can’t click on the “Check for Updates”
It’s interesting skraemer30 seemed to have internet connection issues in his logs, I could very well have this as well as I’ve been having issues with a few of my VPN providers which are generally always connected but I’ve noticed a few disconnect and re-connects to other VPN servers (perhaps they are getting overloaded)… I’m wondering if skraemer30 could be facing a similar issue in that the internet is not ‘really’ being disconnected but a VPN client is essentially switching servers (or being disconnected at which point the client will cut internet access until it connects to the next ‘best’ server’… perhaps when this happens it’s causing some side effects for Plux updates?
It is not a common problem and has not been reported again after the original reports
Would it be possible to get fresh diagnostics ?
First enabling Plex Web App diagnostics (see https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs)
and ensuring server runs with debug logging (see https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server)
Then restarting the server and reconnecting with Plex Web (using same url / browser as before)
When the problem arises, take a screenshot (full screenshot showing url and time of day) and get the Plex Web App log saved to text file (see https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs
and get the server logs zip (see https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files)
and attach all here
Hi SA2000, just to let you know I’ve sent you a PM with server logs and more details but it’s not working for me even after a Plex Server restart and using both Chrome and Firefox browsers… I can’t click on the “Check for Updates” button at all…
Hope the debug logs, screenshot and copied text logs PM’d to you are of use…
All the best!
Just to let others know I got a PM reply letting me know you are not able to send a link to your logs via a PM to a Plex Team Member for some reason and you need to post your logs publically…which I’m not happy to do, so I will not be assisting with this known bug which is a shame really but it’s the Plex teams choice!
Logs and diagnostics can be sent by PM if specifically requested to do that by plex support team member or ninja
@Jon_C
Have you at any point selected Skip This Version ?
There is a bug in Plex Media Server in this area and to get round it, we need to delete the memory of a release to be skipped.
Do you remember what update version you set skip for ?
If you do not remember, the following will show what it was set to
To clear the memory of a skip, on windows, run RegEdit
Locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
and if you had skipped a version, it will be stored in item ButlerTaskUpdateVersionSkipped
Note it down and let me know what it was and then delete ButlerTaskUpdateVersionSkipped
Hi sa2000 thanks very much for the reply and sorry for the delayed response, I’ve been offline for the last few days…
I did not recall skipping a version but you are correct I did skip version “1.9.1.4272-b207937f1” (which seem to be approx 5 months ago).
I’ve removed the reg entry and will get the Plex server rebooted shortly as I currently have syc jobs in progress (once done I’ll report after restarting the Plex server)
Update, removing the registry key and then restarting the Plex Server fixed the issue!
Thanks very much for your help Sa2000 
This was the version stuck for me. I would never skip a version… hmm.
