Poster changed during library update

Server Version#:1.42.2
Player Version#:
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Qnap Server:

I just completed a forced library update and all my posters have been changed from folders on my hard drive (local content) to posters from the internet that are horrible and most are a frame from the movie.

The library/advance Use local assets is ticked. Rescanning or refresh metadata dose not use my local poster jpg’s.

Server logs?

Plex Media Server Logs_2025-12-18_18-41-36.zip (7.7 MB)

Thanks, taking a quick look and it appears the posters are being detected.

I noticed that these are also mp4 files that have embedded images, are you maybe seeing those and not online versions?

What do these posters look like, could you show a few examples?

Thank you for taking the time to investigate this problem for me.

All music, Audiobooks, TV are showing mostly correct. I am happy with them.

The movie and new movies folders is mostly wrong and are the ones giving me problems.

Attached screen shot of a section showing how they are displayed at the moment and one the way it should look if it used my art

Yes, those movie posters are most definitely the embedded images from your mp4 files.

Do you have “Prefer local metadata” enabled on the library? If so, try disabling that and refreshing the metadata for a few of those items and see if it changes.

Thank you so much the problem is fix and my posters have all been loaded.