Pre-roll checkbox separate from trailers

In order for pre-roll to work, the client must turn on at least one trailer. Please spinoff the ability to turn on pre-roll. It could/should be a toggle/checkbox separate from the number of trailers to play before a movie. This way, the user can choose to turn on pre-roll, trailers, or both. (To clarify; the Extras explanation notes that the client must have cinema trailers turned on, but doesn’t state that at least one trailer must be set to play, however this is the restriction I’m requesting be removed).

I agree. The Roku app used to work correctly (no trailers required for pre-roll to work), but I believe it got “fixed.” Requiring a trailer in order to play the pre-roll is just odd. There should be no connection.

Hmm… I haven’t tried our Roku client. I’ll try that and confirm. I only tried the web app. Android client works. (I guess I should do more thorough testing before complaining. That’ll teach me to keep my trap shut…)

Yup. Roku works too. Just the web app that’s an issue.

@thompsondc said:
Yup. Roku works too. Just the web app that’s an issue.

Really? Good news. I thought they “fixed” it to work the weird way.

Plex Media Player also requires a trailer in order to play the pre-roll.

Just my two cents. I agree that the trailers and pre-roll should be separate. would also request that the server have the ability to require the pre-roll for all users.

@johngrayjr said:
Just my two cents. I agree that the trailers and pre-roll should be separate. would also request that the server have the ability to require the pre-roll for all users.

It appears that the newest update to the server/clients now play pre-roll for all movies if it’s set up on the server. Disabling the Cinema Trailers no longer disables the pre-roll video; on the contrary, there is no setting on the client (as far as I can find) that will prevent the pre-roll from playing.

I actually stopped testing/waiting for this, as my wife complained about my pre-roll…

The current Roku app actually has an option to “play pre-roll only,” without requiring a trailer. Hopefully this is a sign of things to come in all clients.

Same for Plex HTPC

On most other clients I’m using you need to enable trailers but can set it to 0 (zero) – so prerolls will play but no trailers (e.g. on the Apple TV, Plex Web, Android TV…).

Android TV on the Shield is not working this way. Trailers are enabled on the server, and Plex/AndroidTV has number of trailers = ‘none.’ Pre-roll does not play.