Problem after updating server

All worked ok until yesterday. I downloaded update com.plex.plexmediaserver-1.9.6.4401-53fa66811-armv7.rbw to my pc. I then went to plex server website and did the manual upadate.

Now, media library not loading on server and on player. On server I get the following message. What do I do?

There was an unexpected error loading this library
Please visit our forums if you continue to experience problems

All worked ok until yesterday. I downloaded update com.plex.plexmediaserver-1.9.6.4401-53fa66811-armv7.rbw to my pc. I then went to plex server website and did the manual upadate.
Now, media library not loading on server and on player. On server I get the following message. What do I do?
There was an unexpected error loading this library
Please visit our forums if you continue to experience problems

What is the actual server on so I can better direct you?

I had the same problem when I upgraded to 1.9.6.4385.

So far the only workable solution has been to roll back to 1.9.1 - no issues for a couple days now. At least it’ll keep your server running until root-cause is identified and a solution made available.

If you don’t have the old file, let me know and I’ll find a way to post it on here for you.

Same issue here, upgraded from 1.8.1.4139

It would really help if you guys would say what OS you are running PMS on.

Folks,
Until such time as we’re told the OS and given more information, there is nothing we can do.
If the problem has been resolved, please tell us and we’ll close the thread as resolved.