Server Version#:1.19.1.2589
Player Version#: 4.30.2
After performing the latest Beta release (3/31/2020) I can no longer access my library. System reports - Library is currently unavailable. Verify you have a network connection and that the server is online (I do and It is). I’ve tried to reconnect several times to no avail. How do I roll back to an server earlier version? I have tried to using Putty but it won’t install an earlier version. HELP!!!
Can you provide more information please? You’ve not given any specifics.
Linux? Windows? NAS? (Linux forum is the default)
You mention Putty, implying it’s in a box somewhere or remote.
Again, details please.
I have been running into that problem with the last several update. with the last update, the server software appears unusable. It just keeps cycling for hours. I need a solution, please.
Sorry, I’m not savvy with Plex workings. I am running PMS on a linux box and use putty to perform plex updates. I have been using plex for about 3 years and have installed the PMS beta updates using putty to do so without any issues. This time after I installed the 1.19.1.2589 update yesterday doing it exactly the same way I always do all my libraries are unavailable.
This is my process
It always worked until this new update. All I want to do is roll back to an earlier version of PMS so I can use plex but I don’t know how. Can I use putty to roll back and if so, what is the syntax and commands I would use in putty to do without losing everything.
Thanx
That doesn’t help me to help you either.
Please provide more information, and DEBUG logs if you have them, in a separate thread. When you create that thread, if Linux or Synology / QNAP, please ping me @chuckpa and I will come help.
Revision locking isn’t the answer here. Finding out what happened is.
Given you again reference Putty, and ask for the commands to type, I presume you have no Linux skills?
How do you administer the Linux machine?
Which distribution and version is it?
I really need more information to go on.
I have no linux skills and have never had a problem with the linux box. Putty is the utility I use to update PMS with new versions of plex. All I know is that after this update my library files are all unavailable, it is not a linux server problem, I can connect to another remote shared plex server fine, so I’ll just wait for the next PMS release to see if it fixes my problem.
Thanx
I am the Linux support guy here at Plex.
I’m also the developer who writes the installation scripting.
I made a lot of changes / fixes to the installation scripts for 1.19.1.
If there’s something about your installation which I didn’t account for, I need to know so I can fix it.
I’m not trying to give you a hard time in any way whatsoever. I want to solve this because, unless I know, there won’t be any improvement in future updates if it is indeed package related.
Well there’s the rub. I can’t help you because I don’t know enough about linux and you can’t help me without additional info from me that I can’t provide. Maybe someone else with a linux box and plex can chime in and let us both know if they had any issues with the latest release. And maybe they can help me with roll back syntax I would use in putty to get me going again…
Thanx
I can take a stab at it.
There are two distribution styles – Redhat (Fedora) and Debian (Ubuntu)
Neither distro allows you to downgrade on top of existing.
I know this so what I did is, when you remove the software, I leave your metadata intact.
If you’re using Debian/Ubuntu
sudo dpkg -r plexmediaserver
If you’re using Redhat/Fedora
sudo yum remove plexmediaserver
Installation is similar:
sudo dpkg -i Plexmediaserver-version.deb
or
sudo yum install Plexmediaserver-version.rpm
Thank you, Thank you, Thank you. My plex is back and everything looks good.
Thank you for your patience.
Hi, I still can’t use plex after installing any of the new releases starting at 1.19.1.* but have I have collected additional info that may help.
I’m running
PMS on linux fedora (20)
the last distribution was 1.19.4.2902…i686.rpm
after performing the install with Yum I reboot the server and run plex using app.plex.tv. when plex appears every library has a yellow “!” and none of my libraries are available. In order to use plex I must remove the server and reinstall a distribution file prior to 1.19.1.*
I see a mention in the latest release notes for 1.19.4.2902
*** (Debian) SYSV override variables not being evaluated and used correctly during PMS startup.
*** (Redhat) PMS would not restart automatically after package upgrade.
*** (Remote Access) Status may initially show as unavailable on server settings web page. (#5114)
could it be that fedora (20) needs these fixes included in the upgrade distribution files.
Fedora 20 does not have SYSV support. Fedora dropped SYSV back in Fedora 15.
If you’ve installed the package, the correction I made was to prevent RPM from stopping PMS during post-install removal of the old package ( $1 wasn’t tested correctly )
You are running a very old kernel. Nothing below 19 is supported; I cannot create a VM. I believe 22 is now nearing that point. I urge extracting your package list, installing fresh current (30 or better) and then adding the packages to baseline.
