Problem Getting Around Double-NAT

I am trying to configure remote access, but am getting hung up apparently due to having two routers. My ISP provides a Calix GigaCenter 854G and I have a Netgear R6400. Below are what I hope are the relevant screen shots that may shed light on the issue.

Plex

Calix GigaCenter 854G

Netgear R6400

On your calix change the remote ip to all ip addresses.

I’m assuming 192.168.1.2 is the wan of your r6400?

I think you need to make the “Remote IP Address” on your ISP’s router either blank, or whatever wildcard that device uses to indicate to allow from all source IP addresses. (I’m assuming you want remote access to work from any Internet source IP…)

I don’t have a Calix device, but as you currently have it set up it appears that you are restricting inbound traffic from the Internet to 10.0.0.27, which is never going to happen since that is in a private IP address range.

Also, make sure Plex is correctly picking up your correct internet IP address, and not the “internal” IP address of your ISP’s router. Double NATs are notoriously hard to get working with Plex…

On your calix change the remote ip to all ip addresses.

It appears that you are restricting inbound traffic from the Internet to 10.0.0.27, which is never going to happen since that is in a private IP address range.

That did the trick! Thanks everyone for the quick help.