General
Unique ID : 183951904682485502605124160514246819776 (0x8A63D920B822849285C38E25ACE3BFC0)
Complete name : Z:\PLEX\MOVIES\THE GIRL ON THE TRAIN.mkv
Format : Matroska
Format version : Version 2
File size : 4.13 GiB
Duration : 1 h 52 min
Overall bit rate : 5 279 kb/s
Movie name : THE GIRL ON THE TRAIN
Encoded date : UTC 2017-02-26 17:51:27
Writing application : DVDFab 9.3.1.9
Writing library : libebml v0.7.8 + libmatroska v0.8.1
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 52 min
Bit rate : 4 726 kb/s
Width : 1 920 pixels
Height : 1 036 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.099
Stream size : 3.70 GiB (90%)
Default : Yes
Forced : No
Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1 h 52 min
Bit rate mode : Constant
Bit rate : 448 kb/s
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 spf)
Compression mode : Lossy
Stream size : 359 MiB (8%)
Language : English
Default : Yes
Forced : No
Having the same issue here. In fact, it extends to the “Media Player” App Microsoft put out a while back. So it would seem it’s on Microsoft’s side, and not Plex’s
I’ve testing running the same video via USB on “Media Player” app, so it definitely can’t be Plex’s Server causing the issue, or Plex’s App. Somehow windows screwed up their HEVC H.265 codec. I tested this on a Ring 1 XBOX (Green Screen) and a non-Preview XBOX (No Green Screen). Will test on a Ring 3 soon.
Having same issue on a newly setup Xbox One S. Perfect audio. Green screen during playback…
EDIT: I have an original Xbox One and it has no issues playing back the same file. Soon as I use Xbox One S to playback the file I get a green screen and perfect order. Seems the issue only impacting Xbox One S. The workaround suggested works but that puts load on the server as transcode is now required.
Just got my Xbox one s and I’m having the same issue with any x265 content. The only solution is to turn off DIrect Play which isn’t much of a solution.
@heimic said:
Having same issue on a newly setup Xbox One S. Perfect audio. Green screen during playback…
EDIT: I have an original Xbox One and it has no issues playing back the same file. Soon as I use Xbox One S to playback the file I get a green screen and perfect order. Seems the issue only impacting Xbox One S. The workaround suggested works but that puts load on the server as transcode is now required.
I have the same issue, original xbox one worked fine without having to transcode, with the xbox one s and direct play enabled it just shows a green screen.
even if the problem is actually on Microsoft’s side, as some posts here suggest, it is still impacting the Plex product.
surely that is a dialogue Plex would want to have have with MS to mitigate the situation?
Hi there. Is this happening for all your HEVC content or only some?
I have an original Xbox One and it has no issues playing back the same file. Soon as I use Xbox One S to playback the file I get a green screen and perfect order.
That seems quite suspicious. The Xbox One and Xbox One S apps are completely identical and also have the same codec support. Could someone provide a sample file as I never managed to reproduce this issue on my Xbox.
@Moussa said:
Hi there. Is this happening for all your HEVC content or only some?
I have an original Xbox One and it has no issues playing back the same file. Soon as I use Xbox One S to playback the file I get a green screen and perfect order.
That seems quite suspicious. The Xbox One and Xbox One S apps are completely identical and also have the same codec support. Could someone provide a sample file as I never managed to reproduce this issue on my Xbox.
I have a smallish video that green screens on my xbox one s, sending you a PM
I’ve also experienced this issue only with Xbox One S, while original Xbox One doesn’t have any issues. Also it is only some HEVC content from my experience.
