Server Version#: 1.32.3.7089 (ubuntu 16.04)
Player Version#:Web gui
i upload the zip file of logs
Plex Media Server Logs_2023-05-31_05-00-46.zip (2.6 MB)
The story is that i had the plex in docker version and after the latest update i have many issues with plex server so i install it direct on ubuntu and i copy my database there to have the users and my data from docker… the server is up but the problem with transcoder remains…
how i can fix that?
Your hardware is not detected.
Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-j1zykujw2e4q6et12igjqntp-e3ec0454-16b8-4795-b7a6-4987f457b3af/temp-0.srt]
May 31, 2023 04:59:20.414 [140006032255800] DEBUG - [Req#643f2/Transcode] TPU: hardware transcoding: final decoder: , final encoder:
May 31, 2023 04:59:20.414 [140006069848888] DEBUG - [Req#643bb] Statistics: (iiapsysdpjj8eu23amyb9g64) Reporting active playback in state 0 of type 1 (scrobble: 0) for account 1
Ubuntu 16.04 is too old.
You need at least Ubuntu 18.04. I recommend having Ubuntu update itself to 20.04
It will take time but save you from having to reinstall and rebuild everything.
You can also try this version while you make plans for your OS upgrade.
sorry for my mystake i have 18.04
Now i check it again
Distributor ID: Ubuntu
Description: Ubuntu 18.04.6 LTS
Release: 18.04
Codename: bionic
hardware is not detected? and how i can fix that?
is the ‘udev’ package installed?
look at ls -la the /dev/dri directory, see which ‘group’ owns the files.
It will be video or render in most cases
Now confirm PMS is a member of that group ( groups plex)
If you run PMS as a different username, check that username instead.
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