Problems logging in

General Discussions
,
1

Server Version#: 1.28.0.5999
Player Version#:

Due to the current warnings about hacked passwords, I wanted to change my access data. The previously used password is displayed as incorrect when logging in. I then requested a password reset link. Apparently my email address is not known either, although it is preset in my account. In any case, I do not receive any emails to this account, nor any confirmation of my newsletter registration.
I can currently only sign in with my Google account. I am asking for help how to get out of this situation.

2

Have you looked in your spam folder?
These emails can take several hours until they arrive, due to the current high volume.

3

You should talk to your email provider. It appears to be blocking emails

554 IP=192.254.122.79 - A problem occurred. (Ask your postmaster for help or to contact tosa@rx.t-online.de to clarify.)
4

Thanks for the hint. I have changed the spam protection settings and have now requested a new password for PMS. However, I’ve been waiting for about 20 minutes without a corresponding email having arrived. How long does this normally take?

5

You could also try it in this forum thread: No Password Reset mail received

1 Like
6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.