Not receiving password reset email

General Discussions
1

I’m having the same issue I’ve seen a ton of other people on the forum having. I’m trying to reset the password for my account, but I’m not receiving the email. I made this account so I could post this issue here on the forum.

Yes, I’ve checked my spam, all mail, inbox, etc. I’ve made sure the email address is not blocked, and I’ve tried from an incognito window from both my desktop and my phone (off my local network). Nothing seems to work.

This is aggravating because I started getting an “incorrect password” error out of the blue. LastPass remembers my password, and I don’t share my account, so I know it hasn’t changed.

I’d prefer not to post my email here publicly, so please DM me.

Thanks,
Joe

2

Please DM me, with your email address.

3

I’m being told by the forum that I can’t send you a DM. :frowning:

4

Quick bump on this. I’m still unable to DM you.

5

Having something similar happen to a friends account but they are getting the email. Once they get the password reset email it says the token is invalid.

6

You should be able now.

7

I’m having the same issue with my account, could I DM the email as well? I IP locked out my account and now can’t even to a reset.

8

An IP block is released automatically after a few hours.

9

Would that prevent the password reset as well? And would it remove the PMS from shared users, apparently they don’t see the PMS anymore.

10

Without knowing the email, I cannot tell what happened.

11

Is it possible for me to shoot you a PM with it? I can still see my forum user, and the system is saying the email is still taken, but urgh stupid not updated password manager. Great security measures on your guys part though!

12

You should be able to do that, yes. Or simply point me to a post made by your old forum account

13
14

This account has been deleted. You can’t change the password of a deleted account.
I will file it for restoration.

15

And done.

16

wow browser cache bit me bad, was deleting a different account guess it didn’t switch. Thank You so much!!!

17

Hi,

having email issues here too on a different account to this one. I cannot log into a remote plex server on a google cloud vm. Any help would be greatly appreciated

Thx

18

Send me the account details please per PM or point me to a forum account/posting.

19

Thx, …but how do I do that, I can only reply via this window?

20

click on his avatar and then the Message button