So since this morning ive been having problems playing MVK movies through my windows 10 web player in chrome. I cant play them at all the preroll does work but the movie never plays same for series but mp4 or other file type work just fine. Even when im trying to move those movies from my plex server (ubuntu server 20.04) to my windows 10 pc I get a error but not when I copy them and again it only occurs on MKV file nothing else. I purchased plex pass yesterday could it have something to do with it?
This being the error I get
ChuckPa
February 20, 2021, 6:10pm
2
Need logs ZIP (DEBUG ON, VERBOSE OFF) which capture this.
also started getting this error prier to sending you the logs
ChuckPa
February 20, 2021, 6:27pm
5
Codec isn’t there / is damaged.
Go into the Codecs directory,plex:plex
Feb 20, 2021 17:16:23.145 [0x7fcef7238700] DEBUG - Completed: [127.0.0.1:35114] 200 PUT /video/:/transcode/session/1q9eug4cthm7qbo8no301sq9/c160286e-c568-4fd1-b596-0c46c7653a56/progress/streamDetail?index=2&id=0&codec=subrip&type=subtitle&language=eng&disp_default=1 (11 live) 0ms 195 bytes (pipelined: 9) (range: bytes=0-)
Feb 20, 2021 17:16:23.150 [0x7fce5bfff700] ERROR - [Transcoder] Unknown encoder 'aac'
Feb 20, 2021 17:16:23.151 [0x7fcefd8ec700] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 5567 is 1 (failure)
Feb 20, 2021 17:16:23.151 [0x7fce9a7fc700] DEBUG - Streaming Resource: Terminated session 0x7fce540695e0:gjd5jnsz27gh1q797xmvlrzd with reason Conversion failed. The transcoder exited due to an error.
Feb 20, 2021 17:16:23.151 [0x7fce9bfff700] DEBUG - [Transcode] Using default transcode duration of 120 minutes
Feb 20, 2021 17:16:23.151 [0x7fce9bfff700] DEBUG - [Transcode] Started session successfully: 1q9eug4cthm7qbo8no301sq9
Feb 20, 2021 17:16:23.152 [0x7fce997fa700] DEBUG - Killing job.
Feb 20, 2021 17:16:23.152 [0x7fce997fa700] DEBUG - Signalling job ID 5567 with 9
Im in the codecs folder do I just delete these two folder? or is is something in them?
ChuckPa
February 20, 2021, 6:32pm
7
go deeper and then ls -la or just ls -laR
So libaac_encoder.so was originaly root:root so changed it to plex:plex did not fix it so the ones to delete would be both libaac.so?
ChuckPa
February 20, 2021, 6:39pm
9
And?
zero byte length – see it? It failed to download something munged it up (hard reboot / power cycle of the machine perhaps?)
Stop Plex
sudo rm -f libaac-encoder.so
Start Plex.
I hadn’t noticed that zero bytes length.
Deleted it and everything worked again aside from moving the mkv to the my windows pc but that’s not that important.
Thank you very much!!
system
May 21, 2021, 6:43pm
11
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
