Qnap Factory Reset Migration - Plex won't start

[javiavid]

Server Version#: 1.32.8.7639
Qnap TS-453Be - QTS 5.1.4.2596

I had a problem with the disks and Qnap support put the system in read-only mode. I couldn’t use Plex to make a backup because it wouldn’t open (maybe because of the writing permissions?)

I was able to copy all the PlexMediaServer files and folder from the /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer path.
I factory restored the NAS, installed Plex, closed the user and stopped it from App Manager.
I have copied the backup folder to its original position and I have tried to start Plex, but it does not open, the generic message from the browser appears that the page cannot be accessed.
I have also tried stopping Plex, installing Plex again and trying to open it, but the same thing happens.
I have tried to open it from www.plex.tv, but it does not say that it is unavailable.

Any ideas?

Thank you

[javiavid]

If there was some way to extract the ratings and playlists of the music, I would be happy.

[dane22]

Please zip the log directory, and upload it here

[javiavid]

Logs.zip (2.5 MB)
Thanks @dane22, If you need anything else, tell me.

[dane22]

It sadly looks like the database is corrupted

Jan 04, 2024 08:10:40.466 [140114873801360] ERROR - SQLITE3:0x80000001, 11, database corruption at line 70168 of [a29f994989]
Jan 04, 2024 08:10:40.466 [140114873801360] ERROR - SQLITE3:0x80000001, 11, database disk image is malformed in "PRAGMA cache_size=2048"

If you have a backup, see: https://support.plex.tv/articles/202485658-restore-a-database-backed-up-via-scheduled-tasks/, you might want to try that, and if not, I suggest you look into this little 3rd. Party Gem: GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server databases

[javiavid]

It worked! I have recovered everything from the backup. Thank you so much!