QNAP GPU issue since QTS firmware update

Plex Media Server
1

Server Version#: 1.29.2.6364
Player Version#:

Hello, i updated my NAS QNAP TS-473 for a few week to the newest firmware QTS 5.0.1.2194. after the installation the NVIDIA kernel driver was installing automaticly. But it still keeps installing by 80%… It doesn´t finish and the plex media server on the NAS can´t use the GPU for transcoding.

That’s why I contacted Qnap support.
Unfortunately, the lady there couldn’t help me competently and kept pointing out to install the updates for the “NVIDIA GPU Kernel Driver” and the “NVIDIA GPU DRIVER”. But that didn’t help.

After Qnap released new firmware on 2022-12-01 (Fixed a domain issue for QTS 5.0.0, 5.0.1) and on 2022-12-06 (5.0.1.2234 build 20221201) I installed it with the updates for the “NVIDIA GPU Kernel Driver” (5.0.1.2234 build 20221201). But the installation of the “NVIDIA GPU Kernel Driver” always stops at 80% and consequently the graphics card is not recognized correctly and Plex cannot trancode anything.

My hardware:
QNAP: TS-473 (QTS: 5.0.1.2234 build 20221201)
Graphics Card: ZOTAC GAMING GeForce GTX 1650 Low Profile (NVIDIA GPU DRIVER: Vers.5.1.0.0822, NVIDIA GPU Kernel Driver: Vers.5.0.1.2234 build 20221201)
Plex Server:1.29.2.6364

I know this isn’t a QNAP forum, but since QNAP support doesn’t know what to do anymore, I’m turning to you guys…

Thanks for your help!!!
NVIDIA

2

Here is what we currently have running in the lab.

I will update and see what the issue is .

Screenshot from 2022-12-13 18-59-42
Screenshot from 2022-12-13 18-59-42906×552 48.4 KB

Screenshot from 2022-12-13 18-59-11
Screenshot from 2022-12-13 18-59-11893×560 52.9 KB

3

Thank you for your message, but I don’t think my problem can be easily reproduced. my problem is that the kernel driver can no longer be installed or uninstalled completely (it is also not displayed as a program in the app center, only the Nvidia gpu driver is displayed). I suspect that it somehow destroyed it after or during the QTS firmware update. I suspect that data is still stored somewhere or entries are stored in the system that prevent a “clean” reinstallation of the kernel driver. because whenever I reboot the NAS, the kernel driver starts installing again and gets stuck at 80%.

4

does anyone know a solution or an idea?