Qnap NAS will not install Plex but a blue screen (not BSOD)

Plex Media Server
1

It appears i have corrupted something. I moved finished tv shows from A-K and L-Z folder into a new folder named ENDED. I thought all good but found some series that had been watched were now unwatched. So I thought ok I have a backup from 2 days before so copied the db file (like I had done so many times before) to over-write the failed version ( that I thought corrupted ). There started the problem as plex would no longer open. And updates of app, reboots , etc,etc brought up the blue screen.
I have since tried a dozen versions and installs and when I click I get this blue screen. Not the BSOD just a plain blue with nothing on it . I have tried the default NAS version and several older version so it is not version related. multiple reboots, removals , re-installs…
Occasionally I get -

This site can’t be reached

192.168.1.182 took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT. It feels like its a permission thing but I have no idea .

I have several backups of com.plexapp.plugins.library.db that hopefully will have all my watched media still there. It feels like a permission thing but I cannot work it out
It maybe Chuck’s plexdata thing from awhile back but I cannot find the original post and details.

I have had plex for 10 years and never have I been offline for more than 10 hours . Now going into day 2 .
HELP !!

2

@spikemixture

Can you stop Plex and then manually grab whatever it has for logs from the PlexData/Plex Media Server/Logs directory (use FileStation)

3

Thanks Chuck,
logs from my most recent reinstall.
Mar 16, 2023 22:34:50.192 [0x7f31cfd93b38] INFO - Plex Media Server v1.30.0.6442-5070ad484 - QNAP TS-1277 x86_64 - build: linux-x86_64 qnap - GMT 08:00
Mar 16, 2023 22:34:50.192 [0x7f31cfd93b38] INFO - Linux version: QTS 5.0.1.2277, language: en-US
Mar 16, 2023 22:34:50.193 [0x7f31cfd93b38] INFO - Processor: 16-core AMD Ryzen 7 PRO 1700 Eight-Core Processor
Mar 16, 2023 22:34:50.193 [0x7f31cfd93b38] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)
Mar 16, 2023 22:34:50.193 [0x7f31cfd93b38] INFO - ./Plex Media Server
Mar 16, 2023 22:34:50.193 [0x7f31d3545ad0] DEBUG - BPQ: [Idle] → [Starting]
Mar 16, 2023 22:34:50.202 [0x7f31d3545ad0] DEBUG - HttpServer: Listening on IPv6 as well as IPv4.
Mar 16, 2023 22:34:50.203 [0x7f31d3545ad0] ERROR - HttpServer: Error binding acceptor: Address in use
Mar 16, 2023 22:34:50.203 [0x7f31d3545ad0] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: Address in use
Mar 16, 2023 22:34:50.203 [0x7f31d3545ad0] ERROR - HttpServer: Error binding acceptor: Address in use
Mar 16, 2023 22:34:50.223 [0x7f31d3545ad0] DEBUG - [JobRunner] Job running: /share/CACHEDEV3_DATA/.qpkg/PlexMediaServer/CrashUploader “–directory=/share/CACHEDEV3_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Crash Reports/1.30.0.6442-5070ad484” --version=1.30.0.6442-5070ad484 --platform=Linux “–platformVersion=QTS 5.0.1.2277” --serverUuid= --userId=NOUSERID --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/minidump/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=QNAP --model=x86_64 --device=TS-1277 --allowRetries=0

4

The friends are still in your account (Settings - Users & Sharing … upper left corner).

5

Thanks again. Yes I found them.
So here is where i am today
I have 2 qnap NAS TS1277 (192.168.1.77) and TVS1282 (192.168.1.82)
I have installed old, new and in between version on both over the last 3 days.
I have tried installing on the QTS volume and their own SSD volume.
The media is safe on the HDD’s
Now after an install when I click Plex from either box I get this with the the ip being that boxes address.

This site can’t be reached

192.168.1.82 refused to connect.

Try:

Its appears be a permissions thing but I am lost.
What was your thing way back when installing on Qnap you need a plexdata folder ??

The DB i have backup seems to be ok as I have installed plex on a PC and copied over the appropriate db and it shows my watched .
It shows my local friend in the correct place but those outside my network show but are not ‘joined’

6

about to call it a night, but –

  1. Create a Shared Folder named “PlexData” (exact case) anywhere you like.

  2. Apply any permissions you deem appropriate/necessary to that shared folder

  3. Stop Plex in App Center

  4. Start Plex (or attempt to start it)
    – The attempt to start is what populates PlexData

  5. Stop Plex

  6. Now you can open, in FileStation, PlexData → Plex Media Server (which is normally hidden inside the package area)

  7. Right-click ‘Logs’ → “Compress” (make a ZIP file)

  8. download

  9. attach here.

7

deleted

8

Hi Chuck

Still happening on 1 NAS

Logs.zip (129.4 KB)

9

Hi chuck I have your DB Repair but i am too dumb to know where it goes and how to run it .
I have looked at the read me but cannot find out how to run it .

I have this folder in /share/CACHEDEV1_DATA/Public/PlexDBRepair-master
Is that right ?
Now what ?

11

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