QNAP TS-453D can't play

thompsondc · November 27, 2020, 2:56am

Server Version#: 1.21.0.3616
Player Version#: samsung 5.5.1

I setup QNAP TS-453D, with PMS and copied one video file to test. Always buffering and stops. Can’t even playback as well as my linux mint 18.3 that doubles as my desktop.
Someone please help. HW transcode seems to be on, but I shouldn’t need it. Direct play is also on. This feels like a big waste of money, as I bought the QNAP solely for Plex.

Update: it seems turning off PGS subtitles helps, and even SRT works (pulling from open subtitles, no less). Weird… It still looks like it’s unnecessarily transcoding audio to AAC, even when I select DTS-HD MA, DTS or AC3. Why? My tv can handle any just fine?

ChuckPa · November 27, 2020, 3:12am

Need logs ZIP file - as always please.

thompsondc · November 27, 2020, 1:03pm

(File removed)

ChuckPa · November 27, 2020, 2:20pm

Your subtitles are being burned in. The CPU cannot handle that load – none of the NAS Jxxx series can.

Nov 24, 2020 22:14:43.856 [0x7f460d6fb700] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1.
Nov 24, 2020 22:14:43.856 [0x7f460d6fb700] DEBUG - [Transcode] Selecting best audio stream for part ID 1 (autoselect: 1 language: en)
Nov 24, 2020 22:14:43.856 [0x7f460d6fb700] DEBUG - [Transcode] We're going to try to auto-select a subtitle.
Nov 24, 2020 22:14:43.856 [0x7f460d6fb700] DEBUG - [Transcode] Subtitles: Found a candidate subtitle language [eng] for a foreign film
Nov 24, 2020 22:14:43.856 [0x7f460d6fb700] DEBUG - [Transcode] Audio Stream: 2, Subtitle Stream: 9
Nov 24, 2020 22:14:43.857 [0x7f460d6fb700] DEBUG - [Transcode] Found session GUID of c74d5e17-423f-4c7a-a30e-f7fe856307aa-1 in session start.
Nov 24, 2020 22:14:43.857 [0x7f460d6fb700] DEBUG - [Transcode] Using session GUID c74d5e17-423f-4c7a-a30e-f7fe856307aa-1 for new transcode session.
Nov 24, 2020 22:14:43.857 [0x7f460d6fb700] DEBUG - [Transcode] Cleaning directory for session c74d5e17-423f-4c7a-a30e-f7fe856307aa-1 ()
Nov 24, 2020 22:14:43.858 [0x7f461c461700] DEBUG - Completed: [192.168.1.44:57201] 200 GET /video/:/transcode/universal/start.m3u8?protocol=hls&mediaIndex=0&waitForSegments=1 (8 live) TLS GZIP 7ms 481 bytes (pipelined: 1)
Nov 24, 2020 22:14:43.911 [0x7f460d40d700] DEBUG - [Transcode] HTTP 403 response from GET https://metadata-static.plex.tv/people/5d7768253c3c2a001fbca9d1.jpg
Nov 24, 2020 22:14:43.911 [0x7f460ffff700] DEBUG - Completed: [192.168.1.44:57202] 404 GET /photo/:/transcode?url=https%3A%2F%2Fmetadata-static.plex.tv%2Fpeople%2F5d7768253c3c2a001fbca9d1.jpg (8 live) TLS 62ms 259 bytes
Nov 24, 2020 22:14:43.928 [0x7f461c461700] DEBUG - Auth: authenticated user 1 as thompsondc
Nov 24, 2020 22:14:43.928 [0x7f4607447700] DEBUG - Request: [192.168.1.44:57201 (Subnet)] GET /video/:/transcode/universal/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/base/index.m3u8?protocol=hls&mediaIndex=0&waitForSegments=1 (8 live) TLS GZIP Signed-in Token (thompsondc)
Nov 24, 2020 22:14:43.928 [0x7f4607447700] DEBUG - [Transcode] Found session GUID of c74d5e17-423f-4c7a-a30e-f7fe856307aa-1 in session start.
Nov 24, 2020 22:14:43.928 [0x7f4607447700] DEBUG - [Transcode] Starting a transcode session c74d5e17-423f-4c7a-a30e-f7fe856307aa-1 at offset -1.0 (state=3)
Nov 24, 2020 22:14:43.929 [0x7f4607447700] DEBUG - [Transcode] TPU: hardware transcoding: using hardware decode accelerator vaapi
Nov 24, 2020 22:14:43.929 [0x7f4607447700] DEBUG - [Transcode] TPU: hardware transcoding: zero-copy support present
Nov 24, 2020 22:14:43.929 [0x7f4607447700] DEBUG - [Transcode] TPU: hardware transcoding: not using zero-copy because subtitle burning is required
Nov 24, 2020 22:14:43.929 [0x7f4607447700] DEBUG - [Transcode] [Universal] Using local file path instead of URL: /share/CACHEDEV2_DATA/NAS Share/Movies/Iron Man 3 (2013).mkv
Nov 24, 2020 22:14:43.929 [0x7f4607447700] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x41524742 -> bgra.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x42475241 -> argb.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x41424752 -> rgba.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x52474241 -> abgr.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x58524742 -> bgr0.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x42475258 -> 0rgb.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x58424752 -> rgb0.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x52474258 -> 0bgr.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x30335241 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x30334241 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x30335258 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x30334258 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x36314752 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x50424752 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x50524742 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x56555941 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x30303859 -> gray.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x3231564e -> nv12.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x3132564e -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x32595559 -> yuyv422.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x59565955 -> uyvy422.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x32315659 -> yuv420p.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x30323449 -> yuv420p.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x50313134 -> yuv411p.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x48323234 -> yuv422p.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x56323234 -> yuv440p.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x50343434 -> yuv444p.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x33434d49 -> unknown.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Format 0x30313050 -> p010le.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Created surface 0.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] [FFMPEG] - Direct mapping possible.
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] TPU: hardware transcoding: final decoder: vaapi, final encoder: vaapi
Nov 24, 2020 22:14:43.930 [0x7f4607447700] DEBUG - [Transcode] Job running: EAE_ROOT='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/tmp/pms-b98ec5d3-88fe-4c44-9824-2934776aa7c5/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex\ Media\ Server/Codecs/7c50c14-3596-linux-x86_64/' LIBVA_DRIVERS_PATH='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/lib/dri' XDG_CACHE_HOME='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache' XDG_DATA_HOME='/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Transcoder' '-codec:0' 'h264' '-hwaccel:0' 'vaapi' '-hwaccel_fallback_threshold:0' '10' '-hwaccel_device:0' 'vaapi' '-codec:1' 'dca' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/share/CACHEDEV2_DATA/NAS Share/Movies/Iron Man 3 (2013).mkv' '-filter_complex' '[0:8]scale=1920:800[0];[0:0][0]overlay[1];[1]scale=w=1920:h=800[2];[2]format=pix_fmts=nv12[3];[3]hwupload[4]' '-filter_complex' '[0:1] aresample=async=1:ocl='\''stereo'\'':rematrix_maxval=0.000000dB:osr=48000[5]' '-map' '[4]' '-codec:0' 'h264_vaapi' '-b:0' '1959k' '-maxrate:0' '2613k' '-bufsize:0' '5226k' '-r:0' '23.975999999999999' '-force_key_frames:0' 'expr:gte(t,0+n_forced*1)' '-map' '[5]' '-metadata:s:1' 'language=eng' '-codec:1' 'aac' '-b:1' '241k' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '1' '-segment_start_number' '0' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/seglist?X-Plex-Http-Pipeline=infinite' '-segment_list_type' 'csv' '-segment_list_size' '5' '-segment_list_separate_stream_times' '1' '-segment_list_unfinished' '1' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-init_hw_device' 'vaapi=vaapi:' '-filter_hw_device' 'vaapi' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress'
Nov 24, 2020 22:14:43.931 [0x7f4607447700] DEBUG - [Transcode] Jobs: Starting child process with pid 10458
Nov 24, 2020 22:14:43.934 [0x7f460fa23700] DEBUG - Request: [127.0.0.1:58060 (Loopback)] PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=startup (8 live) Signed-in Token (thompsondc) (range: bytes=0-) 
Nov 24, 2020 22:14:43.934 [0x7f460ffff700] DEBUG - Completed: [127.0.0.1:58060] 204 PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=startup (8 live) 0ms 203 bytes (pipelined: 1) (range: bytes=0-) 
Nov 24, 2020 22:14:43.946 [0x7f460dcd7700] DEBUG - Request: [127.0.0.1:58060 (Loopback)] PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=startup (8 live) Signed-in Token (thompsondc) (range: bytes=0-) 
Nov 24, 2020 22:14:43.946 [0x7f461c461700] DEBUG - Completed: [127.0.0.1:58060] 204 PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=startup (8 live) 0ms 203 bytes (pipelined: 2) (range: bytes=0-) 
Nov 24, 2020 22:14:43.947 [0x7f46056fb700] DEBUG - Request: [127.0.0.1:58060 (Loopback)] PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=opening (8 live) Signed-in Token (thompsondc) (range: bytes=0-) 
Nov 24, 2020 22:14:43.947 [0x7f461c461700] DEBUG - Completed: [127.0.0.1:58060] 204 PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=opening (8 live) 0ms 203 bytes (pipelined: 3) (range: bytes=0-) 
Nov 24, 2020 22:14:43.948 [0x7f460d6fb700] DEBUG - Request: [127.0.0.1:58060 (Loopback)] PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=opened (8 live) Signed-in Token (thompsondc) (range: bytes=0-) 
Nov 24, 2020 22:14:43.948 [0x7f460ffff700] DEBUG - Completed: [127.0.0.1:58060] 204 PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress?status=opened (8 live) 0ms 203 bytes (pipelined: 4) (range: bytes=0-) 
Nov 24, 2020 22:14:43.948 [0x7f460d40d700] DEBUG - Request: [127.0.0.1:58060 (Loopback)] PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress/stream?index=0&id=0&codec=h264&type=video (8 live) Signed-in Token (thompsondc) (range: bytes=0-) 
Nov 24, 2020 22:14:43.948 [0x7f460ffff700] DEBUG - Completed: [127.0.0.1:58060] 200 PUT /video/:/transcode/session/c74d5e17-423f-4c7a-a30e-f7fe856307aa-1/dfb40bc9-ebe6-40cb-a807-2df44b0c0894/progress/stream?index=

I also wish to advise you that whomever performed this re-encode didn’t do it right.

2.5 Mbps , which is well within the default video profile 4.0 (20 Mbos) does not require video profile 5.2 (100 Mbps). 5.2 forced this transcoding session. Subtitles made it worse.

Nov 24, 2020 22:14:42.928 [0x7f460d6fb700] DEBUG - [Transcode] [FFMPEG] - Format 0x30313050 -> p010le.
Nov 24, 2020 22:14:42.928 [0x7f460d6fb700] DEBUG - [Transcode] Codecs: Testing with profile 'Main'
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] Scaled up video bitrate to 2613Kbps based on 1.500000x fudge factor.
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Selected protocol hls; container: mpegts
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: analyzing media item 1
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): Direct Play is disabled
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): media must be transcoded in order to use the hls protocol
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): no direct play video profile exists for http/mkv/h264/dca
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): no direct play video profile exists for http/mkv/h264/dca
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): no direct play video profile exists for http/mkv/h264/ac3
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): no direct play video profile exists for http/mkv/h264/ac3
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] Iron Man 3 - video.level limitation applies: 52 > 41
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] Iron Man 3 - audio.channels limitation applies: 6 > 2
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): selected subtitle cannot be converted to a compatible format, burning into video stream
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): avoiding video remux due to burned subtitle stream
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Iron Man 3 (2013): no remuxable profile found, so video stream will be transcoded
Nov 24, 2020 22:14:42.929 [0x7f460d6fb700] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
Nov 24, 2020 22:14:42.930 [0x7f460d6fb700] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice vaapi
Nov 24, 2020 22:14:42.930 [0x7f460d6fb700] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Nov 24, 2020 22:14:42.930 [0x7f460d6fb700] DEBUG - [Transcode] [FFMPEG] - Format 0x41524742 -> bgra.
Nov 24, 2020 22:14:42.930 [0x7f460d6fb700] DEBUG - [Transcode] [FFMPEG] - Format 0x42475241 -> argb.
Nov 24, 2020 22:14:42.930 [0x7f460d6fb700] DEBUG - [Transcode] [FFMPEG] - Format 0x41424752 -> rgba.

thompsondc · November 27, 2020, 2:58pm

I thought I was getting that impression from other posts and discussions, regarding PGS subtitles. I thought that forced subtitles (for foreign language tracks) were always PGS, and could only pass through in Handbrake. Does that mean that b/c the QNAP can’t handle PGS subtitles, movies that rely upon them will be useless? (e.g.; I believe Star Trek: The Motion Picture (1979) relies heavily on the on-screen translations of Vulcan language).
As for the re-encoding; you’re saying I should only use 4.0, even with bluray or 4k? I’m the dummy who didn’t do it right, but I’m bumbling through by self-teaching. I figured bumping up the profile, as long as I had the storage, it wouldn’t hurt. I’m guessing I was wrong on that? Do I need to choose different profiles for different source resolutions? (e.g.; blurays are usually 1080, but DVDs can be 720, 480, or lower; depending upon the release).

ChuckPa · November 27, 2020, 3:33pm

No. Forced subs may be any of the formats. The only attribute they have is that they are Forced .

I am not saying to use 4.0 profile in all cases.

I am saying to use the appropriate profile for the bit rate.

Less than 20 Mbps = Profile 4.0

In this chart:

https://en.wikipedia.org/wiki/Advanced_Video_Coding

(Scroll down to Levels)

Look at Maximum video bitrate for video (4th column from left)
The profile level can be found in the left-most column.

e.g.
4.0 has a maximum bit rate of 20 Mbps
4.1 has a maximum bit rate of 50 Mbps
5.1 has a maximum bit rate of 135 Mbps

Use what is the lowest level which is just above that which will be used for the output bit rate.

When the target bit rate is < 20. always use 4.0

thompsondc · November 27, 2020, 3:42pm

Okay. So reading through that, and seeing you suggest if it’s <20 Mbps, to always use 4.0; then the only time I’d use higher is if I ripped a 4k UHD. Then, I’d potentially use up to 6.0 (3,840×2,160@128.9), b/c my Q8FN tv is capable of up to 3840x2160@120hz?
Or am I mis-reading this? To be fair, I’m not really planning on ripping my 4ks, as it’s the only tv I have capable of it, and I have most (if not all) of the 4ks already on DVD or bluray.

ChuckPa · November 27, 2020, 3:52pm

When I “rip” , which is AS-IS, I do not re-encode.
I copy it , and leave it, as-is, coming out off the disc. (I use their production encoding).

If I am reducing then I go for 25 Mbps 4.1 — and put it as 1080p H.264.
(keep it all at the same technology level) – two pass.
It will come out as < 20 Mbps and be very nice both in quality and size.

thompsondc · November 27, 2020, 3:55pm

Okay. I’ll use 4.1.
I like to re-encode b/c I just don’t have the storage space (or money to increase it) for everything I have.

system · February 25, 2021, 3:55pm

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

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QNAP TS-453D can't play

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