QNAP TS-473 Hardware Transcoding MSI GTX1050 TI 4GT LP

Plex Media Server NAS & Devices
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Server Version#: 1.23.4.4805
Player Version#: 4.63.0

Hello Everybody
Im Running Plex media Server on my QNAP TS-473 with a newly added MSI GTX1050 TI 4GT LP which is officially supported for my Device.

  • I activated its QTS functionality in my QNAP
  • I have all the Transcoding features activated.
    image
    image960×759 45.7 KB

And still im only getting SD Transcode.
image

Any ideas? Logs below.

Aug 13, 2021 21:54:34.235 [0x7ff936194b38] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Aug 13, 2021 21:54:34.236 [0x7ff936194b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Aug 13, 2021 21:54:34.236 [0x7ff936194b38] ERROR - [Transcode] [FFMPEG] - Cannot load libcuda.so.1
Aug 13, 2021 21:54:34.236 [0x7ff936194b38] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Aug 13, 2021 21:54:34.236 [0x7ff936194b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Aug 13, 2021 21:54:34.238 [0x7ff936194b38] DEBUG - [Transcode] Codecs: testing hevc (decoder) with hwdevice vaapi
Aug 13, 2021 21:54:34.239 [0x7ff936194b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Aug 13, 2021 21:54:34.239 [0x7ff936194b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Aug 13, 2021 21:54:34.239 [0x7ff936194b38] DEBUG - [Transcode] Codecs: testing hevc (decoder) with hwdevice nvdec
Aug 13, 2021 21:54:34.243 [0x7ff936194b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
Aug 13, 2021 21:54:34.243 [0x7ff936194b38] ERROR - [Transcode] [FFMPEG] - Cannot load libcuda.so.1
Aug 13, 2021 21:54:34.243 [0x7ff936194b38] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Aug 13, 2021 21:54:34.243 [0x7ff936194b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
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  1. PMS native package installed ?
  2. NVIDIA_GPU_DRV package loaded ?
  3. Card in QTS mode (Control Panel → Hardware) ?
  4. Restart PMS if either of those are changed
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  1. Im not fully sure what you mean with the native package. I installed the QNAP Server Version. Is there another one that works better?
  2. I installed the drivers that the system recommended me automaticly. Is there something else i should get? image
  3. Yes , it also shows it supports transcoding.
  4. Nothing changed just yet, waiting for further guidance. Also thanks so far.
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  1. native = QPKG file, not docker or a VM

  2. It will state QTS versus Container Station / VM

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The native installation worked. Thanks

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Thought so.

The scripting in the native package looks for all the right conditions (mode + driver) before telling PMS that the card is there.

The containers and virtualization have no knowledge of that unless you play passthrough games.

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The thing is, many people will run into these problems as i just used the normal installation on QNAP app store and not the one on the Plex website. So it might be useful to update that somehow.

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The one in the app store is a “Native” app.

The problem is: We are trying to get QNAP to update it but they don’t.

We’ve gone so far as to help them with the testing – Nothing happens.

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Hi there
same issue - fixed by installing both the “native” plex server, in combination with the Nvidia kernel driver with the same version of QTS that I am running
(TS-873A - Download Center | QNAP) and the nvidia driver as suggested by @Tsukijomi
I have the same video card, just on an AMD version of the x73 NAS

I am not sure in what order I had to install those but I had to reboot the thing 3 times… then it would work with the hardware in “QTS mode”
Also qnap app center host 1.23.4 so I installed manually via plex.tv > 1.24.2.4973

maybe updating the website

would be a good idea? Do you know who can do this / whom to ask?

thanks for posting this. helped me out! =]

Andreas

P.S. apparently QTS 5 is coming / public beta. So probably stuff is going to break :wink:

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