Question about Email from Plex

I just got an email from Plex with the subject “Your media is getting dusty. No worries, you can still play on a tonof devices!”. The body of the email says “We noticed you haven’t been playing a lot of media lately. No worries…”.

My first question is, how would Plex know if I’ve been playing anything or not? My second question is, why am I getting this message because I play probably 4-5 videos on Plex daily on a variety of devices. So whatever they’re using to track usage is not working in my case.

EDIT: discussion consolidated in this thread: https://forums.plex.tv/discussion/263527/recd-email-from-plex-your-media-is-getting-dusty#latest

I assumed it was Plex Cloud they were talking about.

Nope, i don’t use Plex Cloud

That doesn’t necessarily mean that you don’t have a Plex Cloud account. If you have a Plex Pass, then I’m sure you have a Plex Cloud server, even if you don’t use it.

@friedflix said:
Nope, i don’t use Plex Cloud

https://forums.plex.tv/discussion/263527/recd-email-from-plex-your-media-is-getting-dusty#latest

Oh, thanks for the heads up, I didn’t see the existing post on the subject.

Feel free to post comments about this issue, but it would be better if they were in a single thread, so please post any additional comments in this thread instead of this one