I suggest you include a feedback link directly in that email, something a little more personalized then the forum or social media accounts.
Typically if user usage drops off, the reason is because they may have become dissatisfied with how the product is performing or its functionality.
Unfortunately My problems have been in both.
I have my music collection stored on the server in flac files. some 600+ CD’s and other digital purchases. But the android player does not support flac playback so the sync (though very convenient) trans codes everything into MP3. Yes you can tell, cymbals sound like they are under water.
When playing back this locally synced content on my android pixel, everytime after about 10 minuets, playback will stop. The player becomes unresponsive and you must return to the main menu to select everything again. This is very inconvenient and a no go while driving.
I suggest they stop tracking.
I would have used the feedback link he suggested myself. Why?
- simple gramatical error “…you’ve done an great job getting…” a not an. No big deal but simple fix to make the email look better in the future,
- MUCH bigger issue. Why are you putting it in your user’s faces that you directly track what they are watching? I, personally, don’t care that they monitor i. But I could see many people upset that they choose to do that.
I for one, is upset…
I know they are tracking, but this is too the extreme.
Even if that are correct.
Have be using plex for more than 4 years.
Last night and this morning. The week before, month before, years before,
and I’m still getting this e-mail.
Don’t see this “BS” applies to me.
Well on the other hand, this could be a strategic more away from, other issues.
" Lets keep people talking about nonsense, at least that will give us (Plex) time to work on other problems. "
Hey everyone. No doubt the email you all received earlier today raised some hairs as well as eyebrows. We’re deeply sorry about that and we’ll be sending out an email shortly, but here’s the main text:
Earlier today we sent an email to a small percentage of Plex users who (we thought) hadn’t used Plex in a while, urging them to give it another shot. Seemed harmless enough, except it turns out we messed it up and ended up including a completely random mix of users (among them, some of our most active and beloved users).
To make matters worse, the wording in the email seemed to imply that it was being sent based on what folks are watching in Plex, which was most definitely not the case. We do not know or track what is in anyone’s library, and we do not know or track what people are playing. In order to make Plex work, we do keep track of things like user login times and when Plex devices were last seen. And we do occasionally use this data to send targeted emails (e.g. to let specific people know about issues impacting certain devices or operating systems).
If you were accidentally targeted (and took offense to us calling your beautiful media collection “dusty”) we sincerely apologize for the screw up. If you actually haven’t used Plex in a while, we still urge you to give it another shot! We promise we’ll be more careful with the knobs and levers on the email machine!
@kinoCharlino said:
Hey everyone. No doubt the email you all received earlier today raised some hairs as well as eyebrows. We’re deeply sorry about that and we’ll be sending out an email shortly, but here’s the main text:
Earlier today we sent an email to a small percentage of Plex users who (we thought) hadn’t used Plex in a while, urging them to give it another shot. Seemed harmless enough, except it turns out we messed it up and ended up including a completely random mix of users (among them, some of our most active and beloved users).
To make matters worse, the wording in the email seemed to imply that it was being sent based on what folks are watching in Plex, which was most definitely not the case. We do not know or track what is in anyone’s library, and we do not know or track what people are playing. In order to make Plex work, we do keep track of things like user login times and when Plex devices were last seen. And we do occasionally use this data to send targeted emails (e.g. to let specific people know about issues impacting certain devices or operating systems).
If you were accidentally targeted (and took offense to us calling your beautiful media collection “dusty”) we sincerely apologize for the screw up. If you actually haven’t used Plex in a while, we still urge you to give it another shot! We promise we’ll be more careful with the knobs and levers on the email machine!
Thanks for that. I was a little surprised that I was perceived as inactive. 
I got the email too. I suspect it’s related to the Plex Cloud instance I setup but never used after they pulled the plug on Amazon’s Drive service
@beckfield said:
Thanks for that. I was a little surprised that I was perceived as inactive.
Yes that is surprising! I got the email too, which threw me for a moment :# Trust me when I say alarm bells went off! Lots of people gathered around (virtually) as this was totally not intended.
@CaptainProton said:
I got the email too. I suspect it’s related to the Plex Cloud instance I setup but never used after they pulled the plug on Amazon’s Drive service
Not related to Plex Cloud. See my reply above, a mistake.
