Server Version#: 1.25.2.5319-c43dc0277 and 1.25.1.5286-34f965be8
Seeing an issue where hardware transcode was not kicking in, on the versions above. Hardware transcode had worked properly previously. I’m running an i5-3470, trying to transcode h264 content.
I rolled back to 1.24.5.5173-8dcc73a59, and hw transcoding started to work again.
I’ve made a copy of the log folder from the time this was happening, please just tell me which files would be helpful.
Preferably you could upload the full zip package.
I suppose the critical set of files will be the Plex Media Server.log and its numbered “predecessors” (Plex Media Server.1.log → Plex Media Server.5.log).
Edit: can you get those from both the 1.24.5 (working) and 1.25.2 (not working) PMS releases?
Personally I’m surprised you got any hw-transcoding out of that old iGPU… I had always learned that QSV only matured with later architectures and was pretty much a hit or miss on older ones like yours.
Full zip package here:
Plex Media Server Logs_2021-12-16_16-19-06.zip (4.1 MB)
I actually picked this old business computer earlier this year for $60, does a great job with h264 content.
Have the exact same problem on an old i7-3770. Already reported in another thread…
I keep reading about how QuickSync was crap in older chips but I am blown away with how good the i7-3770 looks when doing hw transcoding… I honestly cannot tell the difference in hw/software quality it is that good. Note that I am only transcoding 1080p x264. Unfortunately my cpu can definitely tell the difference as it idles around 3-5% cpu usage when doing a single hw transcode but closer to 50% when doing a single software transcode. The most hw transcodes I have ever seen running was 4 and this old chip was still only bouncing around the 15% usage mark. So please don’t rule out these old guys, they are extremely capable!
I think I’m having the same issue with my Intel NUC8I7BEH, i7-8559U / Iris Plus 655.
Transcoding started crashing recently and lots of application crashes in Windows event log as well as Plex Media Server.log.
I had another issue with completely broke Plex and I rebuilt my server and got it up again but this transcoding issue is still there.
Is rolling back as simple as installing the older version?
Transcoding stopped working on Shield TV as well.
They broke something recently.
Samme issue here on a NUC8i7BEH.
Found these errors in the log which is weird since there’s no nVidia gpu in the machine:
[Transcode] [FFMPEG] - Cannot load nvcuda.dll
[Transcode] [FFMPEG] - Could not dynamically load CUDA
Found the solution to my issue. Don’t know if this applies to anyone else but worth mentioning just in case. The Intel iGPU is deactivated if you have an active remote desktop session. Logging out with RD solves the issue.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
