Rasplex cannot see plex media libraries anymore

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1

Hello,

Since yesterday out of the blue, rasplex is not able to see my shared media libraries anymore; streaming worked just fine the night before and it wasn’t touched since. While I can reach the server on the network, I cannot see it via “avahi-browser -a” and I get a 401 when I try to telnet into plex’s server port:

RasPlex:~ # telnet 192.168.2.4 32400
GET /
HTTP/1.1 401 Unauthorized
Content-Length: 193
Content-Type: text/html
X-Plex-Protocol: 1.0
Cache-Control: no-cache
Date: Mon, 19 Mar 2018 14:28:16 GMT

There is nothing in the firewall

Here are some details and steps I have taken so far:

Type of SD card: SDHC class 4
Internet connection type: wired ethernet, dhcp setting with static lease on dhcp server, same subnet as plex server
Version of Rasplex/OpenPHT: latest (1.8.0.148-573b6d73)
Offending log:
Mar 19, 2018 10:13:53.572 [0x7f663afff700] DEBUG - Request: [192.168.2.5:52116 (Subnet)] GET / (6 live) Signed-in
Mar 19, 2018 10:13:53.572 [0x7f663afff700] DEBUG - Completed: [192.168.2.5:52116] 401 GET / (6 live) 0ms 352 bytes
How did you install this version: Using GetRasplex-win7-32.1.0.1
Best description you can give of the problem: Media libraries do not show up when logged in on rasplex anymore
Steps to reproduce:

  • constant issue since last night
  • rebooted rasplex multiple times
  • restarted plexmediaserserver service multiple times
  • rebooted plex server
  • imaged a brand new SD card with latest rasplex
  • still no go

Version of Plex Server: latest (1.12.0.4829)
Type of plex server: local NaS, running Ubuntu 16.04.4 LTS
Intel® Core™ i5-6600 CPU @ 3.30GHz
16GB RAM
Power supply type and power rating ( amperage?) for Rasplex: CanaKit 2.5A USB Power Supply with Micro USB Cable specially designed for the Raspberry Pi 2 (UL Listed)
Comment on system load, cpu usage, and free memory (ssh in and run ‘top’ and ‘free -m’): load is near 0, over 12GB RAM free

I have looked at many posts with similar issues and none of the usual suspects seem to be the issue here. This is possibly me overlooking a simple cause, but I can’t put my finger on it. Any help is appreciated.

Thank you

2

This must be some bug, because rebooting the unit or shutting down and powering it back on did not work, but unplugging the ethernet cable and plugging it back in made everything appear again.

This is not normal behavior. Physical link-state was reset on reboot, yet it needed me to physically unplug it. Can anyone shed some light on this?

3

Seems like a network issue

Next time you have this problem try to ping rasplex to see if its connected

4

Like I said, network connectivity was never an issue, seeing as I could ping devices in the network and vice versa; rasplex was also trying to connect to the server, getting a 401 instead of a 200, which denotes working connectivity.

5

ok, just a theory
make your server accept insecure connections

the certificates for openpht.tv have expired so it could be the cause of an 401 error

6

It already does, please read above, it started working again without any changes.