Re-connecting Synology to Plex

Plex Media Server NAS & Devices
1

Synology DS220j
Synology DSM Version#: 7.0
Plex Media Server Version#: 1.25.5.5492-7000

I had access to my movie files on my Synology server about a week ago. I was working on moving all of my music files when I suddenly lost my connection between the NAS and Plex. For a while, Plex told me there was no secure connection. I deleted the Plex Media Server off of Synology and reinstalled it at the current version you see above.

Now, when I try to re-find my Plex files (via plex.tv), it tells me to download the Media Server - I already have that installed on Synology. I can’t figure out how to get Plex Media Server on Synology to communicate to my current Plex.tv account.

Also,when I go direct to my Synology NAS, click on Plex Media Server, then try to Open, I get this message - " Not authorized - You do not have access to this server"

This is the first incident I’ve had in a year, and it all started when I tried to move my music files in. I appreciate any help that you can give, and thanks.

2
  1. Stop Plex,
  2. Manually create a ZIP of PlexMediaServer/AppData/Plex Media Server/logs and attach it.
  3. We’ll confirm authentication is ok. (remember there was a problem with the API yesterday)
  4. If plex.tv was working ok for you –
  5. Uninstall the package with the KEEP (default action) option
  6. Reinstall the same package using the “Plex Claim Token” option
    – Get the token
    – COPY from the browser
    – PASTE into the window
    – Let the installer and Plex.tv re-establish credentials.

I suspect the partial outage was more of the issue than anything else as “Not Authorized” will occur , even with all valid credentials, when PMS can’t confirm them with Plex.tv

3

Thank you for your reply. I just tried to upload the zip file of the logs and got an error message that the file size was too large (it’s 106MB). Is there another way I can get them to you?

4

Are you sure it was just the Logs directory?

Logs, when compressed, should be about 5 MB

You didn’t accidentally compress all of “Plex Media Server” did you?

If you know it’s just logs, can you provide a link to them please?

5

It’s still coming up at 106MB. Here’s a link I made to the zip file:

6

Did you reset the password?

Authentication is being denied.

Feb 02, 2022 17:02:37.241 [0x7f9c622aa8] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published'.
Feb 02, 2022 17:02:37.241 [0x7f9c622aa8] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Bad Authentication)'.
Feb 02, 2022 17:02:37.508 [0x7f9bb86aa8] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_
7

That fixed everything - I’m reconnected.

Thank you once again for your help!

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