Not authorized on DSM7

[alshabi]

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Have been using Plex media server for sometime now, but due to some changes in our telecom company, settings on the router were changed and hence i started getting issues with my Plex…finally i decided to uninstall Plex totally and reinstall it using Synology control panel. Unfortunately i clicked on the Plex Media Server but all what i got was black screen that says Not Authorized, you dont have access to this server.
What am i suppose to do here? And please i would appreciate easy to understand tips as i am not into technical terms

[ChuckPa]

The How-To shows the procedure to get everything back without destructive uninstall.

Synology FAQ - Questions, Answers, and How-To's

FAQ 25: Reclaiming a lost server This How-To is better than the nuclear option of starting over. DSM 7 To reclaim a “lost” server. (lost / locked out / password reset) Uninstall the package with the “KEEP” option. Reinstall the same package again, selecting the “Plex Claim Token” option Click the “Get Plex Claim Token” link Browser will open showing new claim token Click “COPY” Return to installer window PASTE the claim token in the small box [Screenshot from 2022-08-3…

[alshabi]

Thank you so much brother
I am now just facing issue in installing Sub Zero although i have placed the whole folder in the Plex media server plug ins, its still not showing in the Plex settings page

[ChuckPa]

Any plugins placed in DSM 7 must have the files owned by ‘PlexMediaServer:PlexMediaServer’ (DSM 7 is extremely restrictive)

After placement, PMS must be restarted.

Please also be advised, as plug-ins are deprecated, and now obsoleted, certain ones will no longer show in Plex/web.