'Recommended' page will not load anymore on TV shows library

Plex Media Server Desktops & Laptops
1

Server Version#:1.41.0.8994

Recommended page just stopped working on all clients, usually with “Something went wrong” or “Add content to this library”, but the actual library page shows the media. Why?

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2

Please fetch the full server log manually.
Please ZIP it before uploading.

3

lorem ipsum

4

“Manually” means the second method that is described in the above linked article.
It doesn’t require Plex to run at all.

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link removed

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  1. Are you using a 3rd-party anti virus software?
  2. You should probably remove the folder C:\Users\Greg.GREGSERVER\AppData\Local\Plex Media Server\Plug-ins\WebTools.bundle. It’s no longer working and is being replaced by WebTools NG
  3. Are you using the iTunes integration? Try disabling that.
  4. Have you tried Settings - Plex Web - ‘Show Advanced’ - Debug - “Restore Defaults”?
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  1. Yes, Bitdefender
  2. OK done
  3. No
  4. Can’t actually find this. My clients I’m trying on are Plex for Windows and Plex for Android. And I haven’t tried anything like that yet.
    thanks
8

Avoid that like the plague. it interferes with Plex all the time.

The replace “Plex Web” with “Plex for Windows”

Plex Web is the default plex app. https://app.plex.tv

9

Restoring defaults didn’t fix it.

Unless we can point to how Bitdefender is causing this issue after a year of using it without issue, we’ll have to count it out. Plex seems to be looking for a temp directory that doesn’t exist.

10

That is a flawed line of thought.
Anti virus software mutates all the time and changes its behavior. It has to, since it has to deal with the ever-changing nature of its opponents.
Try uninstalling it. If Plex suddenly works, you know why. This has happened to many other Bitdefender users. Both recently and in the past.

11

Bitdefender was removed, and the problem continues to exist unfortunately

12

There was a message about a damaged database in your logs. Next step would be to try and repair them. You can use this .bat file to do that quick and efficiently: PlexDBRepair/Windows at master · ChuckPa/PlexDBRepair · GitHub

Make sure you have plenty of free space on your C: drive beforehand.

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Thank you this worked :slight_smile:

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