Server Version#: 1.19.5.3112
Tuner Make/Model: HDHR5-4US
Channel number/Name: ABC 15.1
World News Tonight was recorded from the tuner but it somehow just disappeared.
The process copied over from .grab to its final directory but somehow it disappeared.
No metadata was generated.
It didn’t upload before you hit reply.
Please download and attach the log ZIP file with your web browser reply
plexLog.txt (44.5 KB)
There is nothing after that point?
I did request the log ZIP. Those log zips (Plex Media Server.log) flush the buffer and write a final line.
If you grabbed the file while open, you’re missing the bulk of the data
I grepped specifically for “David”.
Let me send you the full file for that session.
Please allow me to do the diagnosis?
What youv’e given me is essentially a snippet . Snippets can’t be used because they’re incomplete.
plexLog.gz (682.8 KB)
Please let me know if that is sufficient.
That’s better, thanks.
I see the recoding is complete and the file is being moved into its final location.
Jul 30, 2020 01:01:01.347 [0x7f9e12ffd700] DEBUG - Assimilator: Moving "/mnt/DVR/.grab/a9719e8a4d80b2a09ef29501cdc411467075440c-f41f63919d09bd17e84b7243bc2be24ecd489aaf/CBS 5 News at 5 30 (2004) - 2020-07-30 00 30 00 - CBS 5 News at 5 30.ts" to "/mnt/DVR/CBS 5 News at 5 30 (2004)/Season 2020/CBS 5 News at 5 30 (2004) - 2020-07-30 00 30 00 - CBS 5 News at 5 30.ts"
Is this where you’re expecting it?
Yeah, its not there…
There are no other services that modify that directory other than Plex itself so I have no idea how it just disappeared.
CBS 5 is there. I am specifically looking at
World News Tonight with David Muir.
what are your deletion policies set for?
It looks like you have the media (older than a certain date) set to expire.
Jul 30, 2020 01:01:01.417 [0x7f9df0ff9700] DEBUG - Assimilator: Moving "/mnt/DVR/.grab/1e116de1cc25bbe3ab2fcfc572324276d7281468-f41f63919d09bd17e84b7243bc2be24ecd489aaf/ABC World News Tonight With David Muir (1978) - 2020-01-01 00 00 00 - 07-29-2020.ts" to "/mnt/DVR/ABC World News Tonight With David Muir (1978)/Season 2020/ABC World News Tonight With David Muir (1978) - 2020-01-01 00 00 00 - 07-29-2020.ts"
Jul 30, 2020 01:01:06.655 [0x7f9dc6ffd700] DEBUG - Garbage Collector: Deleting expired unwatched content for ABC World News Tonight With David Muir (policy: 3)
Jul 30, 2020 01:01:06.744 [0x7f9dc6ffd700] DEBUG - Garbage Collector: Deleting expired watched content for ABC World News Tonight With David Muir (policy: 7)
Keep 3 latest episodes.
Delete episodes after playing After a week
That should be fine.
If you will permit, I’m going to let another team member take a look.
He uses DVR much more than I do. I don’t let PMS delete anything. (I delete manually)
No worries. Thats fine. I will continue to monitor the thread for any updates.
My concern with what I see in the logs is an odd date in file name:
ABC World News Tonight With David Muir (1978) - 2020-01-01 00 00 00 - 07-29-2020
Wondering where the 2020-01-01 00 00 00 part came from.
Can you zip the databases and PM them to me. I’ll try to look tomorrow morning to see if I can find the EPG data for this show. My current theory is that the Garbage Collection might be keying on the Jan 1 date in the filename. Would hope not but would like to try to see if the EPG Data is showing that date. I noticed the CBS news show Chuck highlighted in the full logs has the recording date in the filename. Do you have the same deletion policies for that news show?
Yeah I noticed that too…
All the other files were named fine to me…
-rw-r--r-- 1 abc abc 1724692260 Jul 27 01:01 'ABC World News Tonight With David Muir (1978) - 2020-07-26 12 00 00 - 07-26-2020.ts'
-rw-r--r-- 1 abc abc 1430678496 Jul 28 01:01 'ABC World News Tonight With David Muir (1978) - 2020-07-27 12 00 00 - 07-27-2020.ts'
-rw-r--r-- 1 abc abc 1391813068 Jul 29 01:01 'ABC World News Tonight With David Muir (1978) - 2020-07-28 12 00 00 - 07-28-2020.ts'
@johnm_ColaSC
Also, by database, can you clarify? Sorry as I have never had to dig this deep into Plex before.
Are you referring to these?
-rw-r--r-- 1 plex plex 36409344 Jul 29 20:34 tv.plex.providers.epg.cloud-<obfuscated>.db
-rw-r--r-- 1 plex plex 37245952 Jul 29 20:34 tv.plex.providers.epg.cloud-<obfuscated>db-wal
-rw-r--r-- 1 plex plex 294912 Jul 29 20:39 tv.plex.providers.epg.cloud-<obfuscated>.db-shm
Go to Settings / Troubleshooting should be a Download Database link. That should create a zip file and download it. I believe that zip file also includes the EPG database files. I am not on a decent device at the moment to verify if the zip file contains the EPG Database or not. If not, I’ll reply to the PM giving the exact location to retrieve the EPG data needed.
Yes, those files.
I am not finding much in the EPG database. The show from last night is not in the database any longer. I am also not finding the shows for the next couple of nights in there either. Odd that the shows for the next few nights in the logs sent have different names:
62177 Jul 30, 2020 01:01:08.260 [0x7f9dc5ffb700] DEBUG - DVR:NewSchedule: Between 2020-07-31 00:29:00 and 2020-07-31 01:01:00 on channel 15.1: 'ABC World News Tonight With David Muir - 07-30-2020'
62182 Jul 30, 2020 01:01:08.261 [0x7f9dc5ffb700] DEBUG - DVR:NewSchedule: Between 2020-08-01 00:29:00 and 2020-08-01 01:01:00 on channel 15.1: 'ABC World News Tonight With David Muir - 07-31-2020'
62191 Jul 30, 2020 01:01:08.261 [0x7f9dc5ffb700] DEBUG - DVR:NewSchedule: Between 2020-08-02 00:29:00 and 2020-08-02 01:01:00 on channel 15.1: 'ABC World News Tonight With David Muir - 08-01-2020'
62202 Jul 30, 2020 01:01:08.261 [0x7f9dc5ffb700] DEBUG - DVR:NewSchedule: Between 2020-08-02 23:29:00 and 2020-08-03 00:01:00 on channel 15.1: 'ABC World News Tonight With David Muir - ABC World News Tonight With David Muir'
62212 Jul 30, 2020 01:01:08.261 [0x7f9dc5ffb700] DEBUG - DVR:NewSchedule: Between 2020-08-04 00:29:00 and 2020-08-04 01:01:00 on channel 15.1: 'ABC World News Tonight With David Muir - ABC World News Tonight With David Muir'
I would recommend for the next few days recordings since I can’t verify the EPG data to turn off the keep/delete policies so the news tonight is not also deleted.
I have confirmed with another Plex Employee that the 2020-01-01 date in the filename from last night is the original date which must not have been accurate in the EPG data and why it was removed. The Employee said he will look at the providers data for last night when he is back home later today. I have provided him the station, time, and zip code for Phoenix. I couldn’t see in the logs provided the exact zip code used for your EPG configured in the DVR setup.
I would also request in the future that when logs are needed please provide the zip file generated by the Settings/Troubleshoot Download Logs link. This provides all of the logs files from the Plex Media Server. In your zip file you only included the one log file from the time of the show so I was unable to look at other data to try to confirm possibly what was showing in the logs before the show started recording. Also could not confirm your zip code for the EPG previously mentioned.
The shows listed for 8/2 23:30 - 8/10 00:30 are all showing an originally available date of the date of the airing so as far as I can tell there shouldn’t be an issue with the keep/delete policies for those shows.
Okay thanks @johnm_ColaSC
About the log files, I will keep that in mind for the future.
