A recording last night appears in the program guide as “100% complete” and the icon has a red dot with a circle around it, but it doesn’t appear in the library and can’t be played through Plex. I can find the file in the grab folder and it plays. This is an OTA broadcast, and I had just repositioned the antenna; this particular channel wasn’t working well, so perhaps this is related?
In any event this seems like a bug; it should either move it to my library, or fail. Related question… now that this has happened, what’s the right way to clean up? Just delete the stuff from grab?
Just a check here, you are running version 1.8.1.4139, correct?
I had a similar problem, but the 1.8x version of Plex corrected it.
Yes, this is using 1.8.1.4139
Since you did just change your antenna vector, i would suggest you verify the tuners you are using have the latest firmware and software (if any) from the manufacturer, and do a channel rescan regardless.
Are your tuners set to transcode or not? Try recording programs with the tuners set to not transcode anything…see if there is a difference…
I did a rescan, and like I said the recording actually worked (there’s a .ts file in grab that I can play outside of Plex).
The tuner is set to transcode (it’s a HDHomeRun Extend). I guess I could try it without transcoding, but this seems like a random event, so it would be hard to prove that’s the cause just because it didn’t happen again with some other setting…
For some reason the transcoder never stops running unless I restart PMS and then the program will pop into
the TV shows listing…
I experience the same issue here using pms 1.8.1.4139 on Windows 10 using hd homerun tuner on lastest firmware.
I tried removing the tuner and adding it back without success
You can refer to post https://forums.plex.tv/discussion/279598/dvr-recording-streaming-pile-of-goo/p4 for more details.
Actually, this has ONLY happened to me since upgrading to 1.8.1.4139. I was previously on 1.7.5.something (I think) and had not bothered upgrading for a while since I didn’t see any significant features or bug fixes I cared about. Maybe I’ll just downgrade…
Update … as of 4 PM EST, about 16 hours after the recording finished, it suddenly appeared in my library! 
Patch Testing & Sample Media
Greetings! We’re knee-deep in our investigation with this issue and would like to make a call out for additional sample media where the issue is successfully reproduced, or “caught in the act.” Additionally, we’d like to put together a small group of users who would be willing to install a patch to test the potential fix. For this testing we’re going to focus only on the Mac platform with HDHomeRun tuners, though we know the issue exists on other others (the final fix will go out to all platforms). If you meet the following requirements, please read on for how to provide us with appropriate sample media and logs.
Requirements
- OS: macOS Sierra or High Sierra
- PMS. v1.9.4 (latest Plex Pass release)
- HDHomeRun Connect, Prime, or Extend
- OTA (over-the-air) transmission only
- If using an Extend, disable on-device transcoding
- You can consistently reproduce the issue
- Basic knowledge of the command-line interface
- All regions welcome
Steps for providing sample media
Please follow these steps in the order provided.
- Restart your server, and allow the EPG to load (if it’s been ~18 hours since a server restart)
- If you had the EPG reload, then restart your server again (this keeps the logs clean, as there won’t be the EPG refresh this time) - otherwise you can skip this step
- While the show you want to use for testing is airing, launch Terminal and run the following command. This will begin recording a raw feed from your tuner. If you are not sure what the URL is, generate PMS logs, open
Plex Media Server.log, and search for final URL is.
curl http://tunerip:port/auto/channel > /users/outputpath/plexSamples/samplefile.ts- e.g.:
curl http://10.0.1.20:5004/auto/v40.1 > /users/kinoCharlino/desktop/samplefile.ts
- Record the same show in Plex Web by going to Program Guide -> Watch Now (filter the “Discover” dropdown), then find the show and click the small record button at the bottom of the poster art
- With the same show on the same channel being recording using 2 tuners (raw feed + Plex), wait for the recording to fail
- Once the recording has failed, stop the recording in Plex Web
- Stop the raw feed recording by pressing Control + C in Terminal. The .ts file will then complete saving to your selected location
- Generate PMS logs in Plex Web by going to Settings -> Server -> Help
- Upload your logs and sample media to your favorite file hosting/sharing service (such as Dropbox or Google Drive) and PM @kinoCharlino with the download links
Testing the patch
Once we have received sample media and logs verifying the same issue from several users, I’ll reach out about installing a special patch to test the potential fix.
Edit
If you’re having difficulty locating locating the tuner URL for the Curl command, try recording a few minutes of the problematic challenge and then create the logs. You can then use the URL from that log to record for creating your test sample.
