Recordings. 100% no files

General Discussions Plex Features
1

I finally figured out how to get a strong signal from my cable wire and was excited to record stuff last night. I recorded 3 things and in the recordings interface they all say 100% complete. I can’t find the files. No directories created or anything. Strange.

I am using the NVIDIA Shield as my Server and an HDHomerun for my networked tuner.

Any ideas are much appreciated. Everything was working fine prior.

2

Any deletion policies set? If you set to keep for 30 days the 30 days is from original air date. Seem to be seeing lots of questions on here around files not found that trace back to setting to keep for 30 days. Outside of that would probably need to see logs for time period when recordings start and end to see what happened.

3

Which log should I look at for dvr issues? None of them seem to go back to last night. They are all dated this morning.

4

Plex Media Server logs. If the 6 versions of the log file don’t cover the time period of the recording then you will need to wait until it happens again to get the logs.

Plex Media Server.log - current log being written to

Previous logs:
Plex Media Server.1.log
Plex Media Server.2.log
Plex Media Server.3.log
Plex Media Server.4.log
Plex Media Server.5.log

When log is full and new log needs to be created 5.log is deleted, 4.log changed to 5.log, 3.log changed to 4.log, etc.

So 4.log or 5.log might contain the time frame of the recording.

5

Thanks. My log is filled up with this, I guess I will have to look next
time.

Jun 30, 2017 09:05:03.162 [21462] ERROR - [Transcoder] Error while decoding
stream #0:0: Generic error in an external library
Jun 30, 2017 09:05:03.164 [28685] ERROR - [Transcoder] [mpeg2_mediacodecndk
@ 0x203c8f2d00] Unexpected info code: -10000

I guess it is from playback issues.

On Fri, Jun 30, 2017 at 9:08 AM, johnm_ColaSC <
forums+d277917-s6025034@plex.tv> wrote:

Plex Forums https://forums.plex.tv/
johnm_ColaSC answered your question: Recordings. 100% no files

Plex Media Server logs. If the 6 versions of the log file don’t cover the
time period of the recording then you will need to wait until it happens
again to get the logs.

Plex Media Server.log - current log being written to

Previous logs:

Plex Media Server.1.log

Plex Media Server.2.log

Plex Media Server.3.log

Plex Media Server.4.log

Plex Media Server.5.log

When log is full and new log needs to be created 5.log is deleted, 4.log
changed to 5.log, 3.log changed to 4.log, etc.

So 4.log or 5.log might contain the time frame of the recording.

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6

Patch Testing & Sample Media

Greetings! We’re knee-deep in our investigation with this issue and would like to make a call out for additional sample media where the issue is successfully reproduced, or “caught in the act.” Additionally, we’d like to put together a small group of users who would be willing to install a patch to test the potential fix. For this testing we’re going to focus only on the Mac platform with HDHomeRun tuners, though we know the issue exists on other others (the final fix will go out to all platforms). If you meet the following requirements, please read on for how to provide us with appropriate sample media and logs.

Requirements

  • OS: macOS Sierra or High Sierra
  • PMS. v1.9.4 (latest Plex Pass release)
  • HDHomeRun Connect, Prime, or Extend
    • OTA (over-the-air) transmission only
    • If using an Extend, disable on-device transcoding
  • You can consistently reproduce the issue
  • Basic knowledge of the command-line interface
  • All regions welcome

Steps for providing sample media

Please follow these steps in the order provided.

  1. Restart your server, and allow the EPG to load (if it’s been ~18 hours since a server restart)
  2. If you had the EPG reload, then restart your server again (this keeps the logs clean, as there won’t be the EPG refresh this time) - otherwise you can skip this step
  3. While the show you want to use for testing is airing, launch Terminal and run the following command. This will begin recording a raw feed from your tuner. If you are not sure what the URL is, generate PMS logs, open Plex Media Server.log, and search for final URL is.
  • curl http://tunerip:port/auto/channel > /users/outputpath/plexSamples/samplefile.ts
  • e.g.: curl http://10.0.1.20:5004/auto/v40.1 > /users/kinoCharlino/desktop/samplefile.ts
  1. Record the same show in Plex Web by going to Program Guide -> Watch Now (filter the “Discover” dropdown), then find the show and click the small record button at the bottom of the poster art
  2. With the same show on the same channel being recording using 2 tuners (raw feed + Plex), wait for the recording to fail
  3. Once the recording has failed, stop the recording in Plex Web
  4. Stop the raw feed recording by pressing Control + C in Terminal. The .ts file will then complete saving to your selected location
  5. Generate PMS logs in Plex Web by going to Settings -> Server -> Help
  6. Upload your logs and sample media to your favorite file hosting/sharing service (such as Dropbox or Google Drive) and PM @kinoCharlino with the download links

Testing the patch

Once we have received sample media and logs verifying the same issue from several users, I’ll reach out about installing a special patch to test the potential fix.

Edit
If you’re having difficulty locating locating the tuner URL for the Curl command, try recording a few minutes of the problematic challenge and then create the logs. You can then use the URL from that log to record for creating your test sample.