Server Version#: 1.41
Hi…had to do a clean install of Plex Media Server on my TS-664 NAS.
Does that necessitate a “from scratch” setup of the libraries, or does the metadata live someplace on my iMac or NAS where I can link it back up?
Not a huge deal, but it would save a bit of time.
Thx.
A “from scratch” setup means there is nothing pre-existing on that host.
It also implies you don’t have a backup to restore from.
On QNAP, the metadata is stored on DataVol1 where the software is installed.
On Mac, the data is stored under your ~/Library/Application Support/Plex Media Server folder
Where was the PMS server installed ? On QNAP or on Mac?
On QNAP.
By “from scratch” I mean that I deleted the PMS app from QNAP and reinstalled it as I was having issues updating on top of the one that was there. The PMS app was on the QNAP.
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Because of how QNAP apps work, when you uninstall the app, you also delete all the metadata. Only a few vendors allow us to separate the software (code) from the data and preserve it between installations. QNAP does not.
If you’d not made a ZIP file backup using the PlexData shared folder then
you unfortunately have nothing you can recover.
You’ll have to let it rebuild completely from ‘scratch’ (no preexisting data to reuse) as you first thought.
Got it, thanks. It’s grinding out the new installation now.
Is there a way to do a backup of the metadata from QNAP?
When this is done,
PlexData (it’s a special name)Using File Station, Navigate to the PlexData shared folder
You’ll see a Plex Media Server folder
Click into it.
Now select everything and make a ZIP file (don’t forget to fix the ZIP file name)
This is your image backup of everything.
Feel free to make new backups from time to time as necessary
Hi @ChuckPa
I’m trying to migrate my PMS from my old QNAP to my new QNAP.
I followed the instructions to create a shared folder PlexData on my old QNAP, restarted PMS and it did create folders Plex Media Server and tmp in the shared folder.
The permissions of the shared folder are set to RW for the administrators group as well as for my administrator account (custom one, NOT “admin”, which is disabled per QNAP recommendations).
When I’m in FileStation, I can access the PlexData share but I’m getting an error when trying to access Plex Media Server or tmp folders.
I also tried to create a backup task in HBS 3 to copy the folders from my old QNAP to my new QNAP but the task can’t access the folders either.
However when I go to \\ip_address\PlexData on my Windows computer, I can access the folders in the PlexData share, and I see there >2GB of data so everything seems to be set up ok…
Any idea why I can’t access it through FileStation / HBS 3, and how to gain access?
EDIT: I installed latest PMS beta (1.41.4.9421) and now accessing the folders through FileStation works, but the HBS 3 backup still does not. It copies the folders but not their content.
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