Server Version#: 1.29.1.6316 A few weeks ago my Plex server dropped its Remote Access connection and basically never picked it back up. The connection graphic in Settings will show green for a few seconds and then switch back to red. One thing I think is weird is that if I try from a remote device …

I am on TrueNAS Core and I am now experiencing this. I changed nothing on port forwarding or any other security settings. I wonder if I revert back to a previous version will help.

I know you already mentioned a troubleshooting guide and forum post, but since there are at least 2 relevant articles, please read through both Remote Access and Troubleshooting Remote Access support pages. Then step through this guide: The Basics of Remote Access Troubleshooting If you have be…

Yeah I’ve tried all of that as best I can. When I go to Can you see me my PC doesn’t show up is I think the only information I forgot to include the first time

OK, let’s start there I guess. Does the public IP shown in PMS Remote Access page match the IP shown at canyouseeme?

Yes, I just checked and the IP matches in both

my router died and spectrum sent me a sagem model sax1v1s and now i have no remote access. added upnp went to router and it shows no plex.i tried changing ports ,still nothing. i am on windows 10.worked ok on old router. where do i go next?

Please create your own thread just so things don’t get muddled. Please also try manual port forwarding, not upnp. And make sure you have assigned static ip to your PMS in your new router. Also confirm that your network type is set to private.

[image] MBowling5494: Yes, I just checked and the IP matches in both And do those IP addresses match what your router reports as its public/WAN IP address?

I hadn’t checked that before, no they don’t match

OK. So possibly a CGNAT issue then (since you said single router so no Double NAT)? CGNAT can be identified by checking the ISP modem/router public IP Address and if it is within the CGNAT range of 100.64.0.0 - 100.127.255.255

Remote Access connects for a few seconds and then drops

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Remote Access connects for a few seconds and then drops

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