Remote access failure

[s_l_brav]

Server Version#: 1.43.2.10687
Player Version#: N/A
When I setup remote access, it works fine and shows as good and then flips back to red. Looking at the logs, I suspect this might be the issue:
Jun 23, 2026 10:34:03.335 [0x16d7f7000] DEBUG - [Req#18c91/HCl#6e8] HTTP requesting GET https://my_public_IP.a22b7bd5b8c543aba81cf2622d5642b3.plex.direct:32400/identity
Jun 23, 2026 10:34:03.345 [0x16df13000] WARN - [HttpClient/HCl#6e8] HTTP error requesting GET https://my_public_IP.a22b7bd5b8c543aba81cf2622d5642b3.plex.direct:32400/identity (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate)
Jun 23, 2026 10:34:03.345 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: mapping state set to ‘Mapped - Not Published’.
Jun 23, 2026 10:34:03.345 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: sendMapping resetting state - previous mapping state: ‘Mapped - Not Published’.
Jun 23, 2026 10:34:03.345 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: mapping state set to ‘Unknown’.
Jun 23, 2026 10:34:03.345 [0x16dd6f000] DEBUG - CERT: incomplete TLS handshake from [::ffff:my_public_IP]:49797: tlsv1 alert unknown ca (SSL routines)
Jun 23, 2026 10:34:03.349 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: Sending Server Info to myPlex (user=my_email.com, ip=198.72.138.172, port=32400)
Jun 23, 2026 10:34:03.349 [0x16d7f7000] ERROR - [Req#18c91] [HttpHeader] invalid ‘X-Plex-Device-Name’ header value (my_device_name)

Note that I did change my device that was functioning as my server from a Windows PC to a Mac. I did a clean install and all I did was migrate my media. As you can see below, when I hit apply or retry for the remote access it does work initially it then it goes back to saying not available.

Edit: to add, in addition to trying to get around the potential issue of DNS rebind protection, I changed my router’s DNS entries to point to 8.8.8.8 and 8.8.4.4 and then rebooted it. Still same issue.

[dbirch]

Without a complete set of server logs and just your excerpt (which almost never has the needed info) looks like an SSL cert issue. Does the date/time match/is accurate? otherwise post a copy of your server logs and we can troubleshoot.

[s_l_brav]

Plex Media Server Logs_2026-06-23_10-35-57.zip (4.1 MB)

The time would be accurate. I tried to refresh the remote access this morning and then downloaded the logs from my Plex server right after. Here are the logs, hope they help diagnose the issue.

[dbirch]

All I am seeing at a quick glance is the SSL cert issue. I would look up your router’s DNS Rebind protection settings and make sure those are off. Just changing the IP isnt always enough.

[s_l_brav]

I have a TP-Link AX1800 for my router and I haven’t figured out how to access / change any DNS rebind settings besides updated the DNS server used to try to bypass it. Any ideas there?

[s_l_brav]

Dunno what changed but this morning remote access and the Playstation app now work.