Remote Access Issues

Plex Media Server Remote Access
, ,
1

Server Version#: 1.42.2.10156
Player Version#: 20305.30.0 (1388)

I rarely have remote access issues with my Plex server that I host in another state, but over the last week, I haven’t been able to directly connect to it remotely on my Apple devices when connected to WiFi. My AppleTV and iOS app can only connect by relay connection on my WiFi, but when I turn off WiFi and connect over 5G, I get a direct connection.

Does anyone have any ideas? I saw the cert issue earlier this month that seemed to solve a similar problem, but the mod checked and said that was a non-issue for me.

Plex Media Server Logs_2025-12-11_15-29-31.zip (1.7 MB)

2

I would expect something with your particular ISP at home or router but think would need the player app logs since the server logs will not have info about the player failing to connect directly