Remote Access on or off!?

General Discussions
14

I am working with another team member to identify all cases with remote access problems.

We would like the following from each affected person. Please do this in precisely the order stated here.

WITH THE SERVER COMPLETELY IDLE (No streaming)

  1. Settings - Server - Remote Access - Disable remote access
  2. Settings - Server - General - Verbose Logging
  3. Settings - Server - General - Save Settings
  4. Settings - Server - Remote Access - Enable
  5. Observe it turn Green and return to Red OR attempt and then fail
  6. Screenshot this condition. Obfuscate (scratch out) your public IP
  7. Settings - Server - Help - Download Logs
  8. Settings - Server - General - UNcheck Verbose Logging
  9. Settings - Server - General - Save Settings