Remote Access says unavailable outside network when it is available

General Discussions
1

I am attempting to set up remote access, manually specifying 32400 and forwarding it on my NAT device.

I can reach :32400 on my phone’s LTE connection, and I see the Plex sign-in screen in Safari, and I can connect to my server from the Plex iOS app using my phone’s LTE, but Plex is still telling me that my server is unavailable outside my network when I look at the settings screen. Is there a reason for this, and do I need to worry about it?

When I tell it that it can forward a random port automatically, I get the green checkmark.

2

If you create a portforwarding manually in your router,
you must tick the checkbox and input the external port number. Then click on ‘Retry’. Wait 20 seconds then click again if it didn’t take at once.

https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access

(I do really recommend you to create the port forwarding with a semi-random port number. 32400 is too well known by now.)

3

I’ve been seeing the same thing the last couple days. PMS thinks it’s inaccessible but it actual is accessible as proven by connecting with a phone on LTE.

I’ve changed nothing anywhere in my setup so I think it’s a plex problem. Perhaps the server they use to test accessibility is down?

4

GeoIP blocking by chance? Allow Ireland if so.

5

same problem here

6

Also getting the same! Sync playlist issues too. Plex, key features seem to be breaking down these days!

7

I just upgraded to 1.8.1.4139 (ubuntu). Remote was working, after the update, not working. I even tried changing the port and putting a rule in my firewall. Still doesn’t work.

8

I can telnet from my desktop Mac to the public IP on that port, and I get a connection. In the log it says:

MyPlex: Sending Server Info to myPlex (user=myemail@mydomain.com, ip=, port=myport)

(Where I obscured the details.) Should there be an IP address in there? There isn’t.

9

@bethzur said:
I just upgraded to 1.8.1.4139 (ubuntu). Remote was working, after the update, not working. I even tried changing the port and putting a rule in my firewall. Still doesn’t work.

Your server is perfectly accessible from the outside.

10

@OttoKerner said:
Your server is perfectly accessible from the outside.

That’s great, although it said it wasn’t. However, today, it says it is fully accessible. Glad it’s working now.