Remote access unavailable. Shows as working

Plex Media Server Remote Access
1

Server Version#: 1.23.4.4805-6000 (latest from plex site as of 7-13-21)
Player Version#:

Plex Media Server Logs_2000-01-01_12-16-32.zip (4.8 MB)

remote-access-working
remote-access-working748×669 89.5 KB

I ran a new install of Plex today. Plex is showing that remote access is working. When I attempt to access my content using https://app.plex.tv/desktop/#!/ and signed in as the same account I receive an error stating that I am not authorized to access the content.

In regards to https://app.plex.tv/desktop/#!/ the following GETs are failing with a 401:

Request URL:

https://192-168-0-5.85ea4721034b4375a18fbc6ee06c72d8.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.60.3&X-Plex-Client-Identifier=3jffi1iv3gza6j2xibz6p686&X-Plex-Platform=Chrome&X-Plex-Platform-Version=91.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1469x1333%2C2560x1440&X-Plex-Token=&X-Plex-Language=en

Request Method:

GET

Status Code:

401 Unauthorized

Remote Address:

192.168.0.5:32400

Referrer Policy:

strict-origin-when-cross-origin

Proceeded by another failed request to:

Request URL:

https://69-131-15-5.85ea4721034b4375a18fbc6ee06c72d8.plex.direct:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.60.3&X-Plex-Client-Identifier=3jffi1iv3gza6j2xibz6p686&X-Plex-Platform=Chrome&X-Plex-Platform-Version=91.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1469x1333%2C2560x1440&X-Plex-Token=&X-Plex-Language=en

Referrer Policy:

strict-origin-when-cross-origin
2

I don’t have an immediate solution to your issue, but I’d recommend removing the X-Plex-Token=value portion of your posts; that’s as good as having the username and password with which you login.

You may also want to invalidate your existing token and get a new one; see the “Getting a New Token” section of this support article:

[Edit]
It looks like the token has now been removed. You may still want to invalidate your existing token, however.

5

Roger, roger. Thank you for the help.

Edit that did the trick, thank you @trumpy81

7

Hi, Trumpy81. Can you do the same for my certificate as well? Thanks

9

Hi trumpy81.
I am having exact the same problem as described in this thread (“Remote access unavailable (…)”)
The “Remote Status” shows the green check and there is a following statement on top of the “Remote Access” pane: “Fully accessible outside your network”.

I am able to connect to my Plex via Internet Browser, but when I access it via app on the TV, then is says that app.plex.tv cannot access securely with “”…

Can you please help? I have my logs exported already. Would you like my to send them to you via pm?

Best regards,

12

Hi @trumpy81 ,

It took me a while to upgrade the Plex server on my NAS. It look like the new version resolved my problems.
Thanks for your support.

Best regards,
Champix.

14

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